Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carla Alvarado

Los Angeles,CA

Summary

Dynamic leader with proven expertise in staff management and customer service, honed at companies like Walgreens. Excelled in training and mentoring teams to surpass goals, achieving significant improvements in customer satisfaction and team productivity. Skilled in conflict resolution and fostering inclusive environments, leveraging goal orientation and strategic planning to drive success.

Overview

19
19
years of professional experience

Work History

Supervisor

Walgreens
02.2021 - 02.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Switch Board Operator

Sister Of St Joseph Carondelet
02.2017 - 02.2020
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.

Delivery Driver

Amazon
01.2014 - 09.2016
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.

Team Leader

Target
11.2004 - 04.2014
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

High School Diploma -

LACOE HSE
Los Angeles, CA

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Supervisor

Walgreens
02.2021 - 02.2024

Switch Board Operator

Sister Of St Joseph Carondelet
02.2017 - 02.2020

Delivery Driver

Amazon
01.2014 - 09.2016

Team Leader

Target
11.2004 - 04.2014

High School Diploma -

LACOE HSE

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Carla Alvarado