CARLA APONTE
New Britain,CT
Summary
Results-driven professional with over 8 years of experience in omnichannel fulfillment, warehouse operations, and customer service. Expertise in optimizing supply chain processes, managing inventory, and leveraging technology to enhance efficiency and customer satisfaction. Strong leadership and team collaboration skills, committed to continuous improvement and delivering seamless omnichannel experiences.
Overview
8
8
years of professional experience
Work History
Cashier
Big Y World Class Market
05.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Omnichannel Fulfillment Captain
Macy's
07.2022 - Current
- Managed the order fulfillment process, ensuring timely and accurate processing of online and in-store orders.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Supervised and trained a team of fulfillment associates. Delegated tasks and ensured efficient workflow to meet fulfillment targets.
- Collaborated with cross-functional teams to address any bottlenecks in the fulfillment process, improving overall throughput.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Reduced order lead time by streamlining workflows and reallocating resources as needed during peak periods.
- Implemented performance metrics to track individual progress and identify areas for improvement within the team.
Fulfillment Team Lead
Macys
08.2019 - 07.2022
- Pulled orders quickly to maintain demanding productivity goals.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Handled production picking, packing and shipping orders.
- Assessed team member performance for compliance with company standards.
Receiving Team Lead
Macy's
03.2016 - 08.2019
- Trained new team members on company procedures, ensuring quick integration and productivity.
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
- Maintained clean, orderly work environment free of hazards.
- Managed warehouse operations and verified proper shipment procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Implemented safety protocols within the receiving area, reducing workplace accidents and injuries.
Education
Associate of Business Administration
Manchester Community College
Manchester, CT05.2025
Skills
- POS Systems
- Warehouse Operations
- Customer Service
- Dependable and Reliable
- Team Work and Collaboration
- Time Management
- Attention to Detail
- Motivated Team Player
- Critical Thinking
- Goal Setting and Prioritization
- Quick Learner
- Decision-Making
Timeline
Cashier
Big Y World Class Market
05.2024 - Current
Omnichannel Fulfillment Captain
Macy's
07.2022 - Current
Fulfillment Team Lead
Macys
08.2019 - 07.2022
Receiving Team Lead
Macy's
03.2016 - 08.2019
Associate of Business Administration
Manchester Community College
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