Carla Barros
Boston,MA
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement and performance growth.
Overview
3
3
years of professional experience
Work History
Supervisor
ARAMARK Sports and Entertainment
Boston, MA
03.2024 - Current
- Maintaining a clean and sanitary environment.
- Managing inventory and preparing orders.
- Supervising and training staff.
- Ensuring a safe working environment, maintaining equipment, and logs.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Complied with company policies, objectives and communication goals.
Beauty Advisor
Sephora
Boston, MA
09.2023 - 06.2024
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
Front Desk Concierge
G2O Spa & Salon
Boston, MA
04.2023 - 09.2023
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Assisted visitors with any questions or concerns they may have had during their stay.
- Took reservations from patrons by phone or online.
- Made reservations for spa treatments, or any beauty services.
- Coordinated client experiences to ensure a memorable visit at G2O Spa and Salon.
- Delivered excellent front desk service, maintaining a welcoming and professional environment.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Supervisor
TD Garden
Boston, MA
02.2022 - 04.2023
- Assessed company operations for compliance with safety standards.
- Trained new employees on company policies, job duties, and performance expectations.
- Directed and supervised team of 15 employees in daily operations.
- Ensured compliance with federal, state, and local regulations regarding alcohol service sanitation procedures.
Crew Member
Lukes Lobster
Boston, MA
05.2022 - 12.2022
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained safe food handling practices to prevent germ spread.
- Assembled and served meals according to specific guest requirements.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked kitchen supplies including food products and utensils.
- Maintained an organized work area to ensure efficient operations.
Education
High School Diploma -
Boston Day And Evening
Boston, MA06-2020
Skills
- Staff discipline
- Customer service
- Safety protocols
- Process monitoring and improvement
- Decision-making
- Inventory oversight
- Cash handling
- Liquor law compliance
Reference
Kayla Castro - Genral Manager of luke lobester
Timeline
Supervisor
ARAMARK Sports and Entertainment
03.2024 - Current
Beauty Advisor
Sephora
09.2023 - 06.2024
Front Desk Concierge
G2O Spa & Salon
04.2023 - 09.2023
Crew Member
Lukes Lobster
05.2022 - 12.2022
Supervisor
TD Garden
02.2022 - 04.2023
High School Diploma -
Boston Day And Evening
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