DELIA SOTO
PHOENIX,AZ
Summary
Dynamic leader with a proven track record at Epiq Systems, enhancing customer satisfaction and team efficiency. Excelled in workflow management and employee motivation, significantly improving operational workflows and resolving customer concerns with innovative strategies. Skilled in payroll preparation and fostering a culture of safety and performance motivation.
Overview
3
3
years of professional experience
Work History
SUPERVISOR
VERDE CLEAN
07.2021 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives and communication goals
- Worked with management team to implement proper division of responsibilities
- Set overall vision and provided team leadership
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
REMOTE Customer Service Representative
Epiq Systems
Phoenix, AZ
10.2019 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
High School Diploma -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ09.2013
Skills
- Payroll Preparation
- Staff Discipline
- Safe Work Methods
- Performance Motivation
- Employee motivation
- Customer service
- Staff discipline
- Workflow management
- Team building
Languages
Spanish, Native or Bilingual
Timeline
SUPERVISOR
VERDE CLEAN
07.2021 - 02.2023
REMOTE Customer Service Representative
Epiq Systems
10.2019 - 03.2021
High School Diploma -
Maricopa Community Colleges - Rio Salado Community College
Similar Profiles
JOANNA (JO) PINA, CSPJOANNA (JO) PINA, CSP
Vice President, Environmental Health and Safety at Verde CleanVice President, Environmental Health and Safety at Verde Clean
DELIA SOTODELIA SOTO
SUPERVISOR at VERDE CLEANSUPERVISOR at VERDE CLEAN
Gladys GnaderGladys Gnader
Area Manager at Verde Clean LLCArea Manager at Verde Clean LLC