Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Hi, I’m
Oussama Radi
DOHA
Summary
Overview
7
years of professional experience
Work History
Mirwad frangraces - luxury brand
Supervisor
05.2021 - Current
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
D1 Milano -Alffahim group
Sales Associate
12.2018 - 09.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed orders and organized product deliveries to meet customer timetables.
HERMES -Luxury brand
Sales Associate
02.2016 - 11.2018
Job overview
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Developed, marketed and sold full range of products and support services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Tracked stock using company inventory management software.
Education
Moulay DrissCasablanca - Morocco
High School Diploma
University Overview
ISTACasablanca - Marocco
Associate of Business Administration
University Overview
ISHRCasablanca - Morocco
Hospitality And Tourism
University Overview
Skills
- Waste Reduction
- Financial Management
- Priority Management
- Business Administration
- Supervising Employees
- Daily Transactions Review
- Staff Discipline
- Staff Discipline
Languages
Arabic, English, French
Native language
Arabic
Proficient
C2
English
Upper intermediate
B2
French
Intermediate
B1
Timeline
Supervisor
Mirwad frangraces - luxury brand
05.2021 - Current
Sales Associate
D1 Milano -Alffahim group
12.2018 - 09.2021
Sales Associate
HERMES -Luxury brand
02.2016 - 11.2018
Moulay Driss
High School Diploma
ISTA
Associate of Business Administration
ISHR
Hospitality And Tourism
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