Riley Sloyer
Waterloo,IA
Summary
Supervisor at Chick-fil-A for 5 years with experience in performance evaluation and operational improvements. Experience in strategic planning and team leadership, enhancing guest experiences and reducing costs. Experienced in coaching and developing staff, fostering a culture of excellence and efficiency, as well as care for the team as individuals
Overview
6
6
years of professional experience
Work History
Supervisor
Chick-fil-A
Waterloo, IA
03.2019 - 03.2025
- Evaluated employee performance through reviews, giving constructive feedback and setting individual goals
- Complied with company policies, objectives and goals
- Provided guidance and direction to team members and other leaders regarding goals and responsibilities
- Implemented new operational procedures to increase efficiency and create better guest experience
- Identified opportunities for operational improvements, leading to cost reductions and increased productivity
- Managed scheduling for staff, ensuring necessary coverage during peak times and managed labor
- Developed strategies to improve guest experience through team performance and productivity
Education
High School Diploma -
Waterloo West High School
Waterloo, IA01-2020
Skills
- Performance evaluation
- Operational procedures
- Cost reduction
- Staff scheduling
- Team leadership
- Customer service
- Problem solving
- Guest experience
- Time management
- Effective communication
- Strategic planning
- Process improvement
- Waste reduction
- Expectation setting
- Quality control
- Attention to detail
- Food cost, labor cost, and waste management
- Coaching and training
- Task delegation
- Goal setting
- Professionalism
Timeline
Supervisor
Chick-fil-A
03.2019 - 03.2025
High School Diploma -
Waterloo West High School