Carla Betts
St Louis,MO
Summary
Experienced Senior Customer Service Associate recognized for consistently delivering high productivity and efficient task completion. Proficient in conflict resolution, customer relationship management, and process improvement. Exceptional communication, empathy, and adaptability skills foster positive customer experiences while strengthening team dynamics. Dedicated to optimizing customer satisfaction and supporting the organization's goals.
Overview
10
10
years of professional experience
Work History
Sr Customer Service Associate
Farmers Insurance Company
St Louis, MO
04.2021 - Current
- Handled auto, home, glass, and roadside assistance claim entries.
- Provided comprehensive information to customers regarding company policies, coverages, and claim processes.
- Maintained a high level of efficiency in time management and adherence to schedule, consistently achieving required metrics.
- Utilized strong problem solving and critical thinking skills to thrive in a fast-paced work environment.
- Enhanced the overall customer experience by effectively handling inquiries and diffusing tense phone conversations in an inbound call center setting.
- Proficient in utilizing different computer systems like Guidewire, Microsoft systems, finesse phone system, and honk roadside system.
Customer Service Representative
Metlife Auto & Home
St Louis, MO
04.2014 - 04.2021
- Submitted auto and home claims.
- Handled assist calls on files to provide de-escalation and support to adjusters.
- Assisted in voluntary projects as needed.
- Delivered exceptional customer service in a high-volume call center, consistently meeting performance metrics.
- Provided guidance to customers regarding claim policies and procedures.
Education
Associate of Applied Science - Medical Billing And Coding
Anthem College - Maryland Heights
Maryland Heights, MO01-2010
Skills
- Interdepartmental communication
- Troubleshooting
- Complaint Handling
- Interpersonal Communication
- Client Engagement
- Conflict Resolution
- De-Escalation Techniques
- Time management abilities
- Data Entry
- Clerical Support
Accomplishments
- Received Sunshine Awards for providing Exceptional customer service
- Promoted to Sr Customer Service Representative
Timeline
Sr Customer Service Associate
Farmers Insurance Company
04.2021 - Current
Customer Service Representative
Metlife Auto & Home
04.2014 - 04.2021
Associate of Applied Science - Medical Billing And Coding
Anthem College - Maryland Heights
Similar Profiles
Kailana LeeKailana Lee
LITIGATION LEGAL ASSISTANT DEFENSE PERSONAL INJURY at Farmers Insurance CompanyLITIGATION LEGAL ASSISTANT DEFENSE PERSONAL INJURY at Farmers Insurance Company
Brianna FrazierBrianna Frazier
Insurance Claims Adjuster at Farmers Insurance CompanyInsurance Claims Adjuster at Farmers Insurance Company
Eric PerezEric Perez
Catastrophe Claims Adjuster at Farmers Insurance CompanyCatastrophe Claims Adjuster at Farmers Insurance Company
Jake KellerJake Keller
Protege Agent at Farmers Insurance CompanyProtege Agent at Farmers Insurance Company
Devon ReeseDevon Reese
Front Desk Receptionist at Planet FitnessFront Desk Receptionist at Planet Fitness