Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Carla Botke

Hackensack

Summary

Dynamic and results-driven professional with a proven track record at Amazon, excelling in customer service and time management. Recognized for enhancing customer satisfaction through timely deliveries and proactive communication. Strong teamwork skills complemented by a valid driver's license and a commitment to maintaining high standards of professionalism.

Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Amazon
04.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Assistant Manager

Speedway Gas Station
08.2023 - 02.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Team Lead

Mack Trucks
06.2021 - 10.2023
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.

Education

High School Diploma -

Weddington High School
06-2007

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Time management skills
  • Problem-solving
  • Complex Problem-solving
  • Documentation and reporting
  • Clear communication
  • Verbal and written communication
  • Record keeping

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Enjoy participating in recovery of drugs and alcohol for overall physical and mental well-being of individuals who are trying to better there lives
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Offering time and support to shelters for the homeless, women, children and addicts who need help
  • Mindfulness Practices

Timeline

Delivery Driver

Amazon
04.2024 - Current

Assistant Manager

Speedway Gas Station
08.2023 - 02.2024

Team Lead

Mack Trucks
06.2021 - 10.2023

High School Diploma -

Weddington High School

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Carla Botke