Carla Bowen
115 Devereaux Ave.,PA.
Summary
Resourceful Airport Customer Service Agent known for productivity and efficiency in high-pressure environments. Excel at managing passenger inquiries, ticketing, and boarding processes with speed and accuracy. Specialized skills include conflict resolution, multilingual communication, and advanced computer proficiency. Thrive using strong interpersonal, problem-solving, and organizational abilities to enhance passenger experience and streamline operations.
Overview
3
3
years of professional experience
Work History
Airport Customer Service Agent
WFS Worldwide Flight Services / Frontier Airlines
Philadelphia, PA
07.2024 - Current
- Inspected luggage for prohibited items prior to loading onto air crafts.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Processed payment transactions utilizing point of sale systems.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
Production Operator
Almac Clinical Technologies
Audubon, PA
06.2024 - Current
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Met or exceeded target for on-time customer shipments.
- Separated products according to weight, grade and size of material to produce final product.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Courier
Amazon Flex
Philadelphia, PA
06.2022 - Current
- Managed inventory of delivery supplies, such as packaging, labels, and delivery forms.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Documented pickups and deliveries and submitted reports after shift.
- Drove company vehicle to transport goods between locations safely and efficiently.
Courier
Roadie/UPS
Philadelphia, PA
11.2021 - Current
- Documented pickups and deliveries and submitted reports after shift.
- Communicated customer complaints, requests and feedback to company management.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
Administrative Assistant
Everlasting Fence Compny
Glenside, Pa.
10.2022 - 10.2023
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Scheduled appointments between clients and customers and internal staff members.
- Directed customer inquiries to appropriate department personnel.
- Answered questions from customers regarding products and services offered by the company.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Education
Associate of Arts - Culinary Arts
Community Culinary School Of Charlotte
Charlotte, NC08-2017
CMA - Medical Assistant
Harrision Carreer Institute
Wilmington, DE05-2004
Bachelor of Arts - Business Administration
Ursinus College
Collegeville, PA05-1986
Skills
- Fluent in multiple languages
- Passenger assistance
- Flexible work schedule
- Emergency response readiness
- Lost luggage handling
- Cross-cultural sensitivity
- Ticketing system
- Baggage handling
- Check-in procedures mastery
- Travel documentation verification
- Strong multitasking
Timeline
Airport Customer Service Agent
WFS Worldwide Flight Services / Frontier Airlines
07.2024 - Current
Production Operator
Almac Clinical Technologies
06.2024 - Current
Administrative Assistant
Everlasting Fence Compny
10.2022 - 10.2023
Courier
Amazon Flex
06.2022 - Current
Courier
Roadie/UPS
11.2021 - Current
Associate of Arts - Culinary Arts
Community Culinary School Of Charlotte
CMA - Medical Assistant
Harrision Carreer Institute
Bachelor of Arts - Business Administration
Ursinus College
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