Maria Isabel Militerno Catania
Orlando,FL
Summary
Proactive Airport Customer Service Agent with expertise in passenger assistance and time management. Successfully facilitated check-in and boarding processes while ensuring adherence to safety guidelines and addressing delays or cancellations. Strong skills in problem-solving, multilingual communication, and training team members, enhancing overall customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Airport Customer Service Agent
Azul Brazilian Airlines
09.2023 - 10.2024
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Enhanced customer satisfaction by providing timely and accurate flight information.
Crew Leader
Tropical Smoothie Cafe
08.2022 - 04.2023
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Education
High School Diploma -
Lake Nona High School
Orlando, FL05-2023
Skills
- Passenger Assistance
- Strong multitasking
- Time management expertise
- Flexible Work Schedule
- Effective problem solving
- Fluent in Multiple Languages
- Superior customer service
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Airport Customer Service Agent
Azul Brazilian Airlines
09.2023 - 10.2024
Crew Leader
Tropical Smoothie Cafe
08.2022 - 04.2023
High School Diploma -
Lake Nona High School
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