Daily Martinez
Customer Service
450 Spencer Ave, Kissimmee, Apt 3417,FL
Summary
Dynamic professional with extensive experience in customer service and crew scheduling, notably with Spirit Airlines Inc. Excelled in passenger assistance and time management, enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and teamwork, adept at ensuring passenger safety and comfort. Demonstrated leadership in fast-paced environments, with a proficiency in multiple languages.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Airport Customer Service Agent
Spirit Airlines Inc.
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
Crew Scheduler
Spirit Airlines Inc.
08.2022 - Current
- Set schedules, flights and other task for staff by planning and designating shifts and hours.
- Collaborated with management to develop optimal staffing plans, ensuring adequate coverage during peak periods.
- Managed last-minute schedule changes, minimizing disruptions to both crew members and operations.
- Developed strong relationships with crew members through regular communication regarding scheduling preferences and concerns.
Airport Customer Service Agent
Copa Airlines Inc.
03.2019 - 07.2022
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
Store Team Member
Zara USA
04.2018 - 02.2019
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Restaurant Team Member
Sweet Tomatoes
03.2012 - 02.2018
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Prepared food orders, cooking on grill and operating fry station.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Education
High School Diploma -
Evans High School
Pine Hills, FL07-2008
Skills
Passenger assistance
Time management expertise
Excellent interpersonal skills
Effective problem solving
Airport security awareness
Fluent in multiple languages
Gate assignment coordination
Travel documentation verification
Teamwork and collaboration
Problem-solving abilities
Multitasking
Team leadership
Timeline
Airport Customer Service Agent
Spirit Airlines Inc.
09.2022 - Current
Crew Scheduler
Spirit Airlines Inc.
08.2022 - Current
Airport Customer Service Agent
Copa Airlines Inc.
03.2019 - 07.2022
Store Team Member
Zara USA
04.2018 - 02.2019
Restaurant Team Member
Sweet Tomatoes
03.2012 - 02.2018
High School Diploma -
Evans High School