Hospital Registration
CAMC Hospital
- Coordinated patient appointments, procedures, and follow-up visits across multiple clinic schedules.
- Verified provider availability and adjusted schedules to maintain efficient daily workflow.
- Communicated appointment details, instructions, and changes clearly to patients and care teams.
- Updated scheduling records accurately in electronic health systems and patient files.
- Resolved conflicts, cancellations, and rescheduling requests with prompt attention.
- Monitored schedule changes and supported smooth coordination among clinical staff and front desk teams.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Sought feedback from project teams on scheduling practices, incorporating suggestions to improve future planning.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.