Carla Buice
Dawsonville,GA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
18
18
years of professional experience
Work History
Lease Administration Supervisor
Ryder Logistics
Alpharetta, Georgia
06.2019 - Current
- Directed and supervised team of 18 employees in daily operations.
- Implemented Salesforce platform for efficient and accurate workflow management.
- Implemented KnowledgeLake platform for Document Imaging to streamline that process and eliminated all paper. Implementation of this platform allowed the Lease Administration team to become fully remote.
- Tracked progress on projects and provided timely feedback to IT and Leadership.
- Conducts weekly meetings with staff to discuss news that impacts the team and facilitate on-going training.
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Collaborate with the Sales Organization on processes as well as best practices for package processing.
Billing Quality Supervisor
Ryder Logistics
Alpharetta, Georg
02.2017 - 06.2019
- Responsible for 2 teams within Billing Quality area. Rental Billing and National Client Relations. Rental Billing team consisted of 1 Salary Exempt Specialist and 4 Hourly Coordinators. The National Client Relations team consisted of 7 Associates.
- Reduced the number of billing exceptions without IT intervention. That reduction allowed for a reduction in force through attrition by 1 headcount initially.
- Worked with the Rental Organization on minor FIS enhancements such as limiting the number of days that a rental agreement can be closed back in order to help with collections and corporate compliance guidelines.
- Conducted training sessions for coordinators on quality assurance procedures.
- Researched Invoice Adjustments for accuracy and to ensure that the error was corrected going forward. Approved Invoice Adjustments as needed.
- Created an APPIAN workflow that took the customer set up process and placed it in a central location to request set ups and archive all documentation so that the sales team could be more self-sufficient.
- Assisted with BOT development. Customer Set-Up Bot, Additional Invoice Info Bot, and Misc Bill Bot.
Rental Billing Specialist
Ryder
Alpharetta , GA
12.2006 - 02.2017
- Responsible for the rental billing of all assigned districts and research and resolution of all 259 rental revenue rejections and updating odometer readings in odometer history.
- Month end close responsibilities that included research and corrections as needed of revenue accruals and BU variances for all assigned districts and BU’s.
- Lead associate tasks that included filing of month end reports, posting JV’s, logging credit memos in and out, and any additional duties assigned by team leader.
- Worked on various projects to improve processes and reduce cost.
Education
High School Diploma -
South Forsyth High School
Cumming, GA05-1991
Skills
- Lean Six Sigma-Yellow Belt
- Goal-Oriented
- Teamwork and Collaboration
- Self Motivation
- Adaptability
- Experience in leadership
References
References available upon request.
Timeline
Lease Administration Supervisor
Ryder Logistics
06.2019 - Current
Billing Quality Supervisor
Ryder Logistics
02.2017 - 06.2019
Rental Billing Specialist
Ryder
12.2006 - 02.2017
High School Diploma -
South Forsyth High School