Carla Canela
Milledgeville,GA
Summary
Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Waitress
El Tequila Mexican Grill & Bar
Milledgeville, GA
02.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Filled condiments and napkin containers during slack periods.
Assistant Manager
FoamWorks Auto Spa
Macon , GA
08.2022 - 02.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
Assistant Manager
Tidal Wave Auto Spa
Milledgeville, GA
04.2015 - 08.2022
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Worked closely with customers to understand needs and resolve diverse issues.
- Oversaw daily operations, maintenance and administration of various properties.
- Maintained current understanding of company offerings to better serve customers and team members.
- Managed new hire trainings and onboarding to keep department employees aware of company policies and procedures.
- Worked closely with store manager to maintain day-to-day operations.
- Distributed in-depth progress and status reports to upper management and other appropriate stakeholders.
- Handled responsibilities successfully in manager's absence.
Education
Associate of Applied Science - Operations Management
Georgia Military College
Milledgeville, GA05-2024
Skills
- Customer Service
- Product and service knowledge
- Sales monitoring
- Task Delegation
- Staff Supervision
- Customer service and satisfaction
- Orientating and training
- Staff Training and Development
- Policy Enforcement
- Workload Management
- Closing oversight
- Sales Growth
- Employee engagement
- Schedule oversight
Affiliations
- Playing Tennis
- Watching Football
- Watching Documentaries
- Reading
Languages
Spanish
Native/ Bilingual
Timeline
Waitress
El Tequila Mexican Grill & Bar
02.2023 - Current
Assistant Manager
FoamWorks Auto Spa
08.2022 - 02.2023
Assistant Manager
Tidal Wave Auto Spa
04.2015 - 08.2022
Associate of Applied Science - Operations Management
Georgia Military College
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