Carla Carvell
Willis,Texas
Summary
I want to grow with a company and better develop my skills in the customer service industry.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
General Bookkeeping/Accounting
Your Car Store
09.2022 - Current
- I was hired for general bookkeeping/accounting work such as Paying invoices through Quick Books that were given to us by Vendors, Tracking Expenses (Who we paid, how we paid and when we paid
- I tracked what money we spent for gas, supplies and such to keep the bank account balanced
- I kept up with all the important papers, scanned in and uploaded all of them into each persons file for easy access
- I uploaded all the paperwork on Dealer Center for the car lot such as bank statements, Payment receipts after I took payments, repo orders strict foreclosures, wrecker bills and funding requests for each car deal we have in our system
- After a year I was then trained to process the car sale deals and then complete the title paperwork through web dealer
- I oversaw keeping up with insurance for all the customers making sure they always had current insurance
Owner/Operator
Bunny Busters Cleaning Company
01.2020 - Current
- I established and run a residential/commercial cleaning company part time
- I clean 6 to 8 customers a month
Supervisor
Burlingtons
02.2020 - 03.2022
- I was a Customer Service Supervisor for a year, Sales Floor Supervisor for 6 months and then became Receiving Supervisor
- As a CSS and SFS I was responsible for the day-to-day functions of the store which included interacting with customers and answering questions that they had
- I completed deposits, handled cash, I was also responsible for daily audits on inventory, cleaned and straightened the store, I performed interviews for perspective candidates and processed them in the computer, I oversaw responding to emails from corporate, overseeing 10-15 people at one time making sure the store is running as it should
- As a Receiving Supervisor my team and I physically unboxed each and every item in the store making sure it is censored and priced and put out on the sales floor in the correct areas for customers to purchase
Receptionist
Flowers for Table Tops
12.2019 - 02.2020
- I answered the phones and took orders that were placed for the flowers
- I entered the orders into QuickBooks and processed the payments
Manager
Family Dollar
04.2012 - 12.2019
- I worked my way from a part time cashier all the way to a manager
- (Assistant manager, hiring manager, freight manager, field specialist, and then store manager
- I was responsible for ringing up customers, stocking shelves, ordering merchandise, checking in vendors, billing summaries, cash handling, bank deposits, schedules and price changes
Education
Business Management -
Lonestar College
08.2013
Criminal Justice/Business Law -
Tunxis Community College
12.2001
High School Diploma -
Bristol Eastern High School
06.1999
Skills
- Typing
- Computer processing
- Windows
- Microsoft word/works
- QuickBooks
- Excel
- Multi-tasking
- Fast learner
- Adaptability
- Eagerness to learn
- Dedication
- Hardworking
- Loyalty
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Multitasking
- Computer skills
- Organizational skills
Activities
- Spending time with husband and 3 boys
- Passion for cars
- Attending car shows monthly
- Running cleaning company on days off
Certified Notary
I am a Certified Notary in the state of Texas. My Commision expires 7/27
Timeline
General Bookkeeping/Accounting
Your Car Store
09.2022 - Current
Supervisor
Burlingtons
02.2020 - 03.2022
Owner/Operator
Bunny Busters Cleaning Company
01.2020 - Current
Receptionist
Flowers for Table Tops
12.2019 - 02.2020
Manager
Family Dollar
04.2012 - 12.2019
Criminal Justice/Business Law -
Tunxis Community College
High School Diploma -
Bristol Eastern High School
Business Management -
Lonestar College
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