Jessica McGee
Fort Hood,TX
Summary
Dedicated hard working and eager candidate for employment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Office Coordinator (Bookkeeping)
Murdoch's Ranch & Home Supply
Killeen, TX
07.2023 - 06.2024
- Facilitated guest greetings and accommodations to foster a welcoming atmosphere.
- Delivered exceptional customer service by proactively identifying needs and addressing requests with urgency.
- Executed payment processing and finalized register transactions with precision.
- Facilitated training sessions for new staff to enhance onboarding experience.
- Addressed customer complaints and inquiries promptly to enhance satisfaction.
- Executed opening and closing procedures, including cash register reconciliation, inventory restocking, and facility cleaning.
- Exhibited exceptional customer service skills through friendly and engaging interactions with customers.
- Delivered exceptional customer service by warmly greeting customers and providing tailored assistance.
- Executed accurate processing of customer payments through cash, credit cards, and checks.
- Oversaw accurate cash management during peak hours in a high-pressure environment.
- Oversaw balancing of store safe and cash tills to ensure accurate financial reporting.
- Compiled and completed daily, weekly, and monthly financial reports.
- Ensured compliance and security by filing company invoices for firearm sales.
- Implemented and enforced store safety and cleanliness standards to mitigate hazards.
- Assisted in managing daily operations as back up manager. Supported key holder responsibilities to maintain store security. Helped train new staff on operational procedures.
- Assisted in managing company card access for employees. Supported team members in navigating access protocols. Facilitated communication regarding card usage policies.
Cashier
Murdoch's Ranch & Home Supply
Killeen, TX
10.2022 - 07.2023
- Worked with coworkers to complete tasks.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Utilized problem solving skills to effectively handle difficult situations.
- Assisted with training and mentoring new team members.
- Resolved customer complaints professionally in accordance with company policy.
- Operated the POS system efficiently to ensure accurate transactions.
- Resolved and de-escalated issues to address customer concerns.
- Kept up-to-date on new products, services, promotions, and pricing structures.
Cashier and Customer Service
AAFES
Fort Hood, TX
06.2014 - 02.2015
- Worked with coworkers to complete tasks.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Utilized problem solving skills to effectively handle difficult situations.
- Assisted with training and mentoring new team members.
- Resolved customer complaints professionally in accordance with company policy.
- Operated the POS system efficiently to ensure accurate transactions.
- Resolved and de-escalated issues to address customer concerns.
- Kept up-to-date on new products, services, promotions, and pricing structures.
Customer Service/Server
Waffle Cone Parlor
Copperas Cove, TX
03.2013 - 03.2014
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Processed payments and completed register transactions accurately.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Resolved customer complaints and inquiries in a timely manner.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Enforced store safety and cleanliness standards, reducing hazards.
- Back up manager/ key holder
- Company card access
Retail Sales Associate
Romy
Gilbert, AZ
06.2012 - 11.2012
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels and organized merchandise displays to optimize store layout and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout process.
- Collaborated with team members to achieve sales targets and maintain a positive store environment.
- Assisted in managing store access during opening and closing hours. Supported key holder responsibilities to maintain security protocols. Facilitated smooth transitions for staff and customers during store hours.
Scooper
Baskin-Robbins
Queen Creek, AZ
05.2011 - 07.2012
- Served customers efficiently, ensuring high-quality ice cream experiences.
- Maintained cleanliness and organization of serving area and equipment.
- Trained new staff on operational procedures and customer service standards.
- Enhanced product knowledge to provide accurate recommendations to customers.
- Managed inventory levels, assisting in restocking supplies as needed.
- Collaborated with team members to ensure smooth workflow and customer satisfaction.
- Resolved customer inquiries and complaints promptly, maintaining positive relationships.
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders.
- Promoted a positive atmosphere by engaging with customers and providing cheerful service.
Education
Completed Coursework Towards High School Diploma - undefined
Campo Verde High School
Gilbert, AZCertificate - Medical Billing/coding
Ashworth College
Norcross, GACertified in Pharmacy Technician and Medical Administration Assistant - undefined
Tyler Junior College
TX08.2022
Skills
- Cleaning
- Cash Handling
- Food Service
- Customer service
- Phone etiquette
- Quality Assurance
- Typing
- Medical Terminology
- HIPAA
- Computer skills
- Microsoft Word
- Languages
- Accounting
- Billing
- Coding
Certification
Pharmacy Technician Certification Present Tyler junior college certificate Certified Medical Administrative Assistant certificate Tyler Junior College certificate
Timeline
Retail Office Coordinator (Bookkeeping)
Murdoch's Ranch & Home Supply
07.2023 - 06.2024
Cashier
Murdoch's Ranch & Home Supply
10.2022 - 07.2023
Cashier and Customer Service
AAFES
06.2014 - 02.2015
Customer Service/Server
Waffle Cone Parlor
03.2013 - 03.2014
Retail Sales Associate
Romy
06.2012 - 11.2012
Scooper
Baskin-Robbins
05.2011 - 07.2012
Completed Coursework Towards High School Diploma - undefined
Campo Verde High School
Certified in Pharmacy Technician and Medical Administration Assistant - undefined
Tyler Junior College
Certificate - Medical Billing/coding
Ashworth College