Victoria Dominguez
Spring Valley,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, office management and customer service requirements.
Overview
6
6
years of professional experience
Work History
Business Office Coordinator
Jewish Family Service of San Diego
San Diego, CA
06.2023 - Current
- Provided administrative and clerical support to the business office.
- Maintained accurate records of all transactions, including accounts receivable, and invoices.
- Coordinated with vendors to ensure timely delivery of goods and services.
- Processed payments using various methods such as cash, check, or cr
- Processed payments using various methods such as cash, check, or credit card.
- Resolved discrepancies between vendor invoices and purchase orders.
- Performed data entry into accounting software applications such as Papersave and Excel spreadsheets.
- Handled incoming calls from customers regarding billing inquiries or payment arrangements.
- Managed the front desk operations, including greeting guests and visitors in a professional manner.
- Developed and maintained customer service standards for reception staff.
- Assisted in recruiting, training and evaluating of reception team members.
- Monitored inventory levels of office supplies and placed orders as needed.
- Provided support to other departments when needed, such as data entry or filing documents.
- Organized meetings with clients and ensured their comfort while waiting for appointments.
- Ensured all office equipment was functioning properly and arranged repairs if necessary.
- Resolved customer complaints in a timely manner to maintain high quality customer service standards.
- Scheduled appointments for customers according to their needs.
- Ensured that all relevant documents were filed correctly in an organized system.
- Answered inquiries from customers via phone, email or face-to-face contact.
- Prepared reports regarding daily activities at the reception desk.
- Maintained confidentiality of sensitive information related to the business.
- Established work procedures or schedules to organize daily work of administrative staff.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal
- Provided safe and courteous transportation services to passengers.
- Drove shuttle buses to transport staff from designated locations to main work location.
- Greeted visitors and provided them with assistance. before allowing access to the building. staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Organized conference room reservations for meetings or events.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Created badges for temporary personnel who entered the building on a daily basis.
Recruiting Specialist
POGO Inc/ Symtech Corp/People Direct/Good People
San Diego, CA
01.2022 - 01.2023
- Administered employee benefit plans.
- Extensive work with Veterans transitioning to private work sector
- Addressed harassment allegations, work complaints or other employee concerns.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Prepared or maintained employment records using human resources management system software.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Contacted job applicants to inform of application status.
- Hired employees and processed hiring-related paperwork.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Scheduled or conducted new employee orientations.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Sourced, qualified and conducted screening interviews with job candidates.
- Contacted all job applicants to inform them of their application status.
- Defined recruitment quotas, developed marketing budgets and maintained staffing levels to achieve recruitment goals.
- Supervised, coached and mentored recruiters to achieve individual and school recruitment targets.
- Conferred with management to develop or implement personnel policies or procedures.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Interpreted and explained human resources policies, procedures, or regulations.
- Conducted exit interviews and completed employment termination paperwork.
- Analyzed employment-related data and prepared reports.
- Explained job duties, compensation and benefits to potential candidates.
- Facilitated job application processes for qualified candidates.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Managed candidate activity within Applicant Tracking System (ATS).
- Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
- Read, analyzed, and interpreted various internal and external documents and reports.
- Compiled data from personnel records and prepared reports on candidate performance and qualifications.
Administrative Assistant
POGO Inc/Symtech Corp/People Direct/Good People
San Diego, CA
01.2022 - 01.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed, edited and typed complex memos and reports with job-related software.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Assistant Manager
CARLTON HAIR INTERNATIONAL
San Diego, CA
08.2018 - 08.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Used internal software to process reservations, check-ins and check-outs
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Monitored office supplies by checking inventory and placing orders
- Kept accounts in balance and ran daily reports to verify totals
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Planned coverage needs and organized services to support incoming special events
- Transcribed phone messages and relayed to appropriate personnel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Prepared weekly employee work schedules for team members
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Assisted customers with setting appointments, special order requests, and arranging with Stylists to better guest experience
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details
- Offered advice and assistance to customers, paying attention to special needs or wants
- Trained staff on operating procedures and company services
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Investigated and resolved customer inquiries and complaints quickly
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Cross-trained and provided back up for customer service managers
- Responded proactively and positively to rapid change
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Onboarded new employees with training and new hire documentation
- Proficient with Microsoft Office Suites
Education
Some College (No Degree) - Speech Pathology
El Paso Community College
El Paso, TXSome College (No Degree) - Speech Pathology
Texas State University
San Marcos, TX08.2017
High School Diploma -
Canutillo High School
Canutillo, TX06.2016
Skills
- Customer Service (6 years)
- Receptionist (6 years)
- Candidate Searching
- In-Person and Telephone Interviewing
- Human Resources Management Systems
- New Hire Onboarding
- Employment Data Tracking
- Employee Orientation
- Employee Hiring
- Equal Employment Opportunity (EEO)
- Extensive knowledge in Veteran career placement
- Documentation and Recordkeeping
- Clerical Oversight
- Phone Etiquette (5 years)
- Sales
- Leadership
- Microsoft Office
- Cash Handling
- Telephone etiquette
- Office administration
- Decision-Making Abilities
- Sensitive Information Handling
- Verbal and written communication
- Time management
- Scheduling
- Office supplies inventory management
- Sorting and labeling
- Problem-solving skills
- Filing
- Office organization
- Social perceptiveness
- Mail handling
- Staff Management
- Office management
- Technical Support
- Employee performance evaluations
- Cost Control
- Training
- Team Leadership Expertise
- Onboarding
- Guest Services
- Cleaning
- Point of Sale Systems
- Advertising Initiatives
- Computer Skills
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Business Office Coordinator
Jewish Family Service of San Diego
06.2023 - Current
Recruiting Specialist
POGO Inc/ Symtech Corp/People Direct/Good People
01.2022 - 01.2023
Administrative Assistant
POGO Inc/Symtech Corp/People Direct/Good People
01.2022 - 01.2023
Assistant Manager
CARLTON HAIR INTERNATIONAL
08.2018 - 08.2021
Some College (No Degree) - Speech Pathology
El Paso Community College
Some College (No Degree) - Speech Pathology
Texas State University
High School Diploma -
Canutillo High School
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