Overview
Work History
Education
Skills
Languages
Timeline
Generic

CARLA CASARES

Artesia,New Mexico

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Lovelace Regional Hospital
Roswell, NM
04.2024 - Current
  • Assisted patients with inquiries, ensuring prompt and accurate information delivery.
  • Resolved customer complaints by implementing effective problem-solving strategies.
  • Coordinated with medical staff to streamline patient registration processes.
  • Maintained detailed records of patient interactions and service requests for quality assurance.
  • Utilized electronic health record systems to update and manage patient information efficiently.
  • Trained new team members on customer service protocols and best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Accounting Clerk

Artesia Ford Sales
Artesia, NM
08.2023 - 03.2024
  • Processed invoices and expense reports accurately and efficiently.
  • Assisted in maintaining financial records through data entry and verification.
  • Supported month-end closing activities by reconciling accounts and preparing reports.
  • Collaborated with team members to resolve discrepancies in billing and payments.
  • Utilized accounting software to track transactions and generate financial statements.
  • Maintained organized filing system for receipts, invoices, and supporting documents.

Education

No Degree - Psychology

New Mexico State University
Las Cruces, NM

No Degree - Nursing

San Juan College
Farmington, NM

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Lovelace Regional Hospital
04.2024 - Current

Accounting Clerk

Artesia Ford Sales
08.2023 - 03.2024

No Degree - Psychology

New Mexico State University

No Degree - Nursing

San Juan College
CARLA CASARES