Carla Curtis
Sanford,FL
Summary
Accomplished and energetic Night Auditor with a solid history of achievement. Offering strong foundation in hospitality and business principles, with genuine passion for creating welcoming environments and fostering team collaboration. Brings keen ability to quickly grasp new concepts and adapt to dynamic situations, ensuring smooth and efficient hotel operations. Motivated leader with strong expertise to drive performance. Ready to use and develop communication, prioritization abilities and organizational skills in Assistant General Manager role.
Overview
26
26
years of professional experience
Work History
Night Auditor - Manager on Duty
Marriott TownePlace Suites
07.2023 - Current
- Complete night audit for guest ledgers to close bank and cash register, reconciling issues quickly, and marking discrepancies.
- Audit daily room occupancy of 117 rooms against hotel revenue.
- Authorize credit card payment transactions at front desk to successfully reduce errors.
- Keep accounts in balance and run daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Utilized strong problem-solving skills while handling any challenges that arose throughout the course of the nightly duties.
- Trained employees in essential job functions for night audit.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promote a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Comply with daily hotel operations, check daily event posted from Sale Manager. Communicate daily event to Kitchen Supervisor.
- Promote Marriott Bonvoy credit card. Offer nonmember guest to become a member, explain the benefits.
Revenue Accounting & Financial Analyst Management
Verizon
08.1998 - 12.2024
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling 12 accounts with balances of 1.9 billion dollars and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
- Strengthened relationships with Deloitte and Ernest & Young partners through timely communication and collaboration.
- Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
- Facilitated smoother internal audits, standardizing documentation and evidence collection procedures.
Hotel Night Auditor
Orlando Marriott Lake Mary
04.2014 - 08.2022
- Ran daily, weekly and monthly reports to close day and meet objectives for 310 guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
- Reviewed checklist on daily basis and planned shift accordingly.
- Balanced hotel accounts and resolved discrepancies.
- Trained new staff members in customer service techniques and hotel operations.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Monitored staff performance and provided feedback and guidance.
Verizon Lean Six Sigma - Green Belt
Verizon
09.2016 - 08.2017
- Organized regular team meetings to discuss ongoing projects, challenges faced, and brainstorm creative ideas to further expand the Green Team''s scope of work.
- Coordinate conferences, meetings and special events across function teams. Conducted a project kick off team building event with 7500+ employees.
- Collaborated with team members weekly to develop and implement green policies for company operations.
- Evaluated company's profitability month over month financial performance, ensuring alignment with company core values and financial statements.
- Composed financial reports to display realization on change execution for Project completion and to ensure controls are met.
- Hard savings of over 10 million dollars in conjunction with earning a Green Belt Certification.
Education
Bachelor of Science - Executive Business Management/Accounting/Paralegal
Bay Path University
Longmeadow, MANo Degree - Culinary - ServeSafe Certificate
Lincoln Culinary Institute
Hartford, CTAssociate of Science - Travel And Tourism Management
Briarwood College
Southington, CTSkills
- Front desk operations
- Multitasking and organization
- Strong work ethic
- Operations management
- Punctual and dependable
- Teamwork and collaboration
- Complex Problem Solving
- Time Management
- Service Orientation
- Inventory control
- Team leadership expertise
- Food safety and sanitation
- Training and development background
Timeline
Night Auditor - Manager on Duty
Marriott TownePlace Suites
07.2023 - Current
Verizon Lean Six Sigma - Green Belt
Verizon
09.2016 - 08.2017
Hotel Night Auditor
Orlando Marriott Lake Mary
04.2014 - 08.2022
Revenue Accounting & Financial Analyst Management
Verizon
08.1998 - 12.2024
Bachelor of Science - Executive Business Management/Accounting/Paralegal
Bay Path University
No Degree - Culinary - ServeSafe Certificate
Lincoln Culinary Institute
Associate of Science - Travel And Tourism Management
Briarwood College
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