Carla De La Torre
Intake and Scheduling Coordinator with 6+ years of experience in ABA services, combining hands on client experience with progressive administrative and care coordination responsibilities. Experienced in conducting intake calls, gathering client and insurance information, coordinating required documentation, maintaining accurate records, and guiding families through the intake process. Strong communicator with proven ability to manage competing priorities, follow up on outstanding requirements, and coordinate across families and clinical teams.
Work History
Intake and Scheduling Coordinator(Operations Lead)
3 Years 4 Months- Coordinated therapist, client, and family schedules to support consistent ABA service delivery.
- Managed calendar changes, cancellations, and reschedules while maintaining appointment accuracy.
- Monitored staffing availability to match sessions with qualified providers and client needs.
- Communicated schedule updates with internal teams and caregivers to prevent service gaps.
- Conducted intake calls with families seeking ABA services, gathering client insurance and service related information.
- Guided families through the intake process, answered questions and communicated next steps for initiating services.
- Monitored outstanding documentation and followed up as needed to ensure client records maintain current and complete.
- Entered and maintained accurate client information in internal systems and tracking logs.
Registered Behavior Technician
4 Years 2 Months- Supported client using principles of applied behavior analysis.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Documented interventions, assessments and progress reports on a database to enable tracking history and maintain consistent records.
Education
Bachelor of Arts - Psychology
Skills
Accomplishments
- Promoted through multiple roles - Registered Behavior Technician to Intake Coordinator and ultimately to Assistant People Operations Lead.
- Successfully transitioned from direct client care into intake and administrative coordination
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified