Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Support Services
Cole County Sheriffs Office
10.2021 - Current
Developed and maintained relationships with community organizations and agencies.
Developed and implemented strategies to enhance quality of work flow.
Administered client service payments.
Assisted in conducting needs assessments to identify key areas of service needs.
Administered and tracked client service payments.
Assisted officers and jailers with a variety of tasks.
Entered warrants, expartes, and 96 hour commits.
Assisted civilians with filling out forms.
Cosmetologist
Boudior By Belle Alle/Exhale Spa/Headlines Salon
11.2020 - 10.2021
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Demonstrated high level of customer service to increase retention and satisfaction.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Answered phone calls and emails to schedule client appointments.
Processed payments, entering sales in register for prompt customer service.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Researched latest trends in hair and makeup to stay updated on color, style, and technique.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Maintained regular client list and successfully handled walk-in customers.
After-School Teacher
Moving Ahead Program
07.2018 - 06.2019
Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
Maintained positive and professional classroom environment throughout school year.
Provided warm, supportive environment for developing academic, social, and emotional growth.
Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
Established open communication and positive relationships with students, parents, peers, and administrative staff.
Developed positive rapport with students of various and diverse backgrounds.
Addressed consistent behavior problems with students, parents and senior staff.
Created and presented clever lessons to engage students and focus on core subjects necessary for personal and academic growth.
Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Youth Specialist
Prenger Family Center
07.2017 - 07.2018
Maintained safety and security of youth under care.
Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
Facilitated group sessions and provided one-on-one support.
Planned and executed activities to promote skill and talent development.
Customer Service Representative
Charles Houchins Insurance Agency
11.2015 - 06.2016
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Manager
Cato
09.2015 - 11.2015
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Senior Office Support Assistant
Department Of Social Services
05.2015 - 09.2015
Organized new hire, security and temporary paperwork.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Executed record filing system to improve document organization and management.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
Office Support Assistantistant
Fulton Reception And Diagnostic Center
10.2014 - 05.2015
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Assisted coworkers and staff members with special tasks on daily basis.