Dayumi Rebollar
Miami Lakes,FL
Summary
Highly results-driven skilled administrative professional with extensive experience in customer service, remote work, and team collaboration. Proven track record of maintaining organized workspaces, meeting deadlines, and providing exceptional service. Seeking to leverage exceptional organizational and teamwork abilities in a new career opportunity. Managed health and benefit verifications to ensure all procedures affiliated accordingly to the corresponding rendered examination. Strong attention to detail, accuracy, and the analytical ability to solve problems and issues.
Overview
17
17
years of professional experience
Work History
Support Services
Memorial HealthCare System
Miramar
09.2013 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintain an organized workspace, meet deadlines, and assist customers with inquiries and requests.
- Collaborate effectively with colleagues to ensure optimal service delivery.
- Engaged in both individual and group projects.
- Utilized multiple software applications simultaneously while providing support services.
- Operate autonomously – ability to deliver results with little supervision in a dynamic and often ambiguous environment
Administrative Medical Office
Jose E. Escalante, M.D.
Hialeah
09.2007 - 01.2013
- Greeted patients and visitors in a friendly, professional manner.
- Organized patient records in an efficient way to ensure easy access and retrieval.
- Verified insurance coverage for medical procedures and treatments.
- Answered incoming calls, scheduled appointments.
- Assisted with filing of documents related to patient care, such as lab results, doctor's notes, and other paperwork.
- Processed payments from patients including cash or credit cards transactions.
- Provided assistance with front desk duties such as checking-in and out patients and completing paperwork accurately.
- Performed data entry tasks into computer system accurately and efficiently.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Checked in new patients prior to their visit by entering demographic information into the electronic health record system.
- Scheduled follow up appointments for patients after their initial visit.
Education
Human Resources -
Florida International University
Health Information Management -
Miami Dade Community College
Miami, FLHialeah Senior High School
Skills
- Customer support services
- Microsoft Office Suite
PowerPoint
Excel
Smart EMR
Epic
E-Pro Estimates
Jabber Chat
Strong organizational and time management skills
U-Teams - Clerical Support
- Workday Application
- Electronic Faxing and Uploading of medical documentation
Qualification Certification
- Human Resources Bachelor's Degree, Florida International University, May 2024
- Health Information Management Associate's Degree, Miami Dade College, November 2015
Languages
- English
- Spanish
Description
- Dedicated and compassionate customer service professional with a proven track record of excellence in the medical industry. With 17 years of experience, adept at providing empathetic support to patients and their families, handling inquiries, and ensuring a seamless experience throughout their healthcare journey. Skilled in navigating medical terminology, insurance processes, and EMR systems to effectively address concerns and facilitate resolution. Known for maintaining professionalism and composure in high-pressure situations, while consistently exceeding expectations for quality service. Committed to upholding the highest standards of patient care and satisfaction
References
References available upon request.
Timeline
Support Services
Memorial HealthCare System
09.2013 - Current
Administrative Medical Office
Jose E. Escalante, M.D.
09.2007 - 01.2013
Human Resources -
Florida International University
Health Information Management -
Miami Dade Community College
Hialeah Senior High School
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