Julie Esckilsen
Sterling Heights,MI
Summary
Dynamic support services professional with a proven track record at Corewell Health, enhancing patient satisfaction through efficient appointment management and streamlined operations. Skilled in customer support and problem-solving, I foster collaboration within interdisciplinary teams while ensuring compliance with HIPAA regulations. Committed to delivering high-quality service and maintaining organized records.
Overview
15
15
years of professional experience
Work History
Support Services
Corewell Health
Southfield, MI
12.2016 - 03.2025
- Improved patient satisfaction by streamlining the check-in process and efficiently managing appointment scheduling.
- Supported physicians with timely transcription of medical notes, thereby increasing productivity and reducing documentation errors.
- Streamlined front desk operations by effectively managing incoming calls, greeting walk-in visitors, and directing them appropriately within the clinic setting.
- Enhanced office efficiency by maintaining organized patient records and promptly updating information as needed.
- Ensured compliance with HIPAA regulations by diligently protecting patient privacy during all interactions and record-keeping tasks.
Dietary Aide
Henry Ford Health
West Bloomfield, MI
05.2012 - 12.2016
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Deli Clerk
Kroger
Plymouth Michigan
12.2009 - 12.2012
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Education
John F. Kennedy High School
Taylor Michigan Associate Of Arts -
University of Phoenix
Phoenix Arizona06.2011
Skills
- Customer support services
- Support services
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organization and time management
Timeline
Support Services
Corewell Health
12.2016 - 03.2025
Dietary Aide
Henry Ford Health
05.2012 - 12.2016
Deli Clerk
Kroger
12.2009 - 12.2012
John F. Kennedy High School
Associate Of Arts -
University of Phoenix