Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carla Elizalde Albite

Pembroke Pines

Summary

Dynamic customer service professional with extensive experience at The Foam Club, excelling in customer account management and technical support. Proven ability to enhance customer satisfaction through effective problem resolution and team collaboration. Skilled in data analysis, driving process improvements that elevate service quality and operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

The foam club
Pembroke Pines
12.2024 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts and updated information accurately.
  • Provided feedback to management on process improvements and customer concerns.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Mobile Bar (Own Bussiness)

Coco Bar Fl
Pembroke Pines
03.2023 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Bartender and Server

Sergios Restaurant
Pembroke Pines
06.2020 - 03.2024
  • Mixed and served cocktails in high-volume restaurant environment.
  • Provided excellent customer service to enhance dining experience.
  • Managed inventory levels and restocked supplies as needed.
  • Assisted in training new bartenders on techniques and procedures.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Bartender and Server

Tribeca Restaurant
Miramar
09.2019 - 03.2020
  • Mixed and served cocktails in high-volume restaurant environment.
  • Skilled in operating point-of-sale systems for order processing.
  • Provided excellent customer service to enhance dining experience.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Stocked ice bins and coolers as needed throughout shift.
  • Assisted in setting up the bar for service shift.

Education

Associate of Arts - Criminal Justice

Broward College
Fort Lauderdale, FL
05-2024

Bachelor of Arts - Criminal Justice

Florida International University
Miami, FL

Skills

  • Customer account management
  • Billing procedures
  • Technical support
  • Product knowledge
  • Data analysis
  • Customer relationship management
  • Team collaboration

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Customer Service Representative

The foam club
12.2024 - Current

Mobile Bar (Own Bussiness)

Coco Bar Fl
03.2023 - Current

Bartender and Server

Sergios Restaurant
06.2020 - 03.2024

Bartender and Server

Tribeca Restaurant
09.2019 - 03.2020

Associate of Arts - Criminal Justice

Broward College

Bachelor of Arts - Criminal Justice

Florida International University

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