Carla Fasciano

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.'

• Managed and motivated team of 8 sales representatives, providing guidance, coaching and support.
• Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

• Increased sales revenue by developing and implementing strategic plans and setting performance goals for team of 6 sales people
• Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
• Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.

Exemplified sales to 2.5 million dollars, record sales for the hotel

Coach Catering Director with budgeting for Catering, by developing sales and catering team, strategically to next level to increase revenues and fill need dates

• Regularly surpassed and obtained more than 120-150%
• RFP Awarded - Washington Nationals Account (MLB) maintained
• Mentored junior staff members on best practices for successful sales techniques, resulting in higher close rates across the team.
• Developed comprehensive sales plans for business growth, resulting in significant market share expansion.

• Promoted to Director Of Sales in 2013 Crowne Plaza OKC relocated to Oklahoma City
• Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
• Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.

• Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
• Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
• Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.

• Worked closely with sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Negotiated contracts on behalf of organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
• Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.