Carla Ferguson
Lynchburg,US
Summary
I have over 20 years of experience in the financial industry from front line customer service to back office. Industry regulations and asset protection strategies are well-understood. Maintain a high level of integrity and accuracy while providing professional and courteous customer service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
911 Communications Specialist
City of Lynchburg, VA
Lynchburg, VA
12.2023 - Current
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
Sales Associate
The Home Depot
Lynchburg, VA
10.2008 - Current
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Helped team members master sales techniques so they could consistently exceed their goals
- Suggested the best merchandise based on the needs and desires of the customer.
Loan Officer/Head Teller/FSR/NMLS/MLO# 2125887
Beacon Credit Union
Lynchburg, VA
07.2016 - 11.2023
- Assisted customers with opening or closing accounts, filling out loan applications, and enrolling in new services
- Looked for sales opportunities and referred customers to financial services branch partners
- Followed all procedures involving financial and customer information to avoid possible data breaches and misuse
- Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
Comptroller
Langley Family Apartments
Lynchburg, VA
05.2015 - 06.2016
- Collected rent payments and delegated service orders to the maintenance staff
- Performed accounts payables/receivables.
Documentation Review Specialist
Bank of the James
Lynchburg, VA
12.2003 - 05.2015
- Performed daily review of all the Retail Division documents to ensure all opening, closing, and modified account procedures were within the federal guidelines to keep out practices safe and sound for the yearly auditors
- Assisted the BSA Officer and the Compliance Officer to modify and implement procedures and documents that were requested by the internal auditors
- Worked with people from various departments and levels of management to reach an agreement on procedural documentation
- Used excellent planning and multitasking skills to keep document flows organized and efficient
- Identified flaws in the process and suggested or implemented changes
- Examined contract documents for ambiguity and inconsistencies in the documents and specifications
- Prepared digital files, physical documents, and work requests in accordance with company guidelines.
Education
Medical Billing & Coding - Certificate of Completion -
National Business College
01.2003
High School -
Amherst County High School
01.1992
Skills
- People-oriented
- Relationship building and management
- Consumer banking specialist
- Problem resolution
- Compliance, banking laws and regulations
- Excellent time management skills
- Strong customer relations
- Customer service
- Detail-oriented
Timeline
911 Communications Specialist
City of Lynchburg, VA
12.2023 - Current
Loan Officer/Head Teller/FSR/NMLS/MLO# 2125887
Beacon Credit Union
07.2016 - 11.2023
Comptroller
Langley Family Apartments
05.2015 - 06.2016
Sales Associate
The Home Depot
10.2008 - Current
Documentation Review Specialist
Bank of the James
12.2003 - 05.2015
Medical Billing & Coding - Certificate of Completion -
National Business College
High School -
Amherst County High School
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