Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Carla Flower

Huntington Beach,CA

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

21
21
years of professional experience

Work History

Childcare Provider

Fcchb
Huntington Beach, CA
06.2019 - 03.2021
  • Maintained a clean and organized play area.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.

Business Owner

Premier Auto Sales
Visalia, California
07.2011 - 09.2015
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Reviewed financial statements and sales or activity reports to measure productivity.

Office Administrator

Fedex Home Delivery
Springfield, Missouri
01.2000 - 07.2010
  • Coordinated and managed daily administrative operations of the office.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Supported Human Resources by interviewing and hiring employees, while maintaining personnel files in accordance with legal requirements.
  • Organized and maintained invoices and filing systems, including electronic databases and records.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations through conflict resolution.

Education

Bachelor of Arts - Liberal Arts And Theology

Evangel University
Springfield, MO
06-2001

Skills

  • Customer service expert
  • Office Administration
  • Employee Training
  • Human Resources
  • Conflict Resolution
  • Staff & Client Retention
  • Quality Assurance
  • Hazmat procedures
  • Staff Management
  • Data Entry 10-key
  • Type 60 WPM

Timeline

Childcare Provider

Fcchb
06.2019 - 03.2021

Business Owner

Premier Auto Sales
07.2011 - 09.2015

Office Administrator

Fedex Home Delivery
01.2000 - 07.2010

Bachelor of Arts - Liberal Arts And Theology

Evangel University

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Carla Flower