Summary
Overview
Work History
Skills
Education
Languages
Timeline
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CARLA GHANNAM

12358 Silton Peace Dr, Riverview

Summary

District Leader with over 6 years of experience in retail operations, specializing in team leadership and healthcare operations. Demonstrated expertise in inventory management, staff development, and quality assurance, with a focus on delivering outstanding patient care and ensuring regulatory compliance. Committed to fostering a culture of growth and engagement, while driving business development and achieving financial targets.

Overview

6
6
years of professional experience

Work History

District Leader

CVS Health
Philadelphia
04.2023 - Current
  • Multi-unit retail operations leader in a high-volume market in Philadelphia, PA
  • Develop and execute district business plans and strategies to deliver on all financial measures: P&L Management, Sales and Script budgets, Inventory Management, Payroll Management, Asset Protection and Shrink budget accountabilities
  • Study the competitive landscape and business trends to use the information to proactively plan and capitalize on these potential opportunities
  • Align teams to deliver on healthcare outcomes and initiatives
  • Communicate District plans and problem solves on store related issues
  • Accountable for creating a District culture that ensures differentiated customer experience and promote colleague growth and engagement
  • Ensure compliance with federal, state and local laws and regulations pertaining to pharmacy
  • Responsible for the high quality and consistent execution of all colleague training and development programs
  • Responsible for creating a pipeline of talent, hiring and developing many roles including Store and Pharmacy Managers, Staff Pharmacists and interns and emerging leaders
  • Responsible for identifying file buy and acquisition leads, cultivating relationships with competitors, and ensuring retention of file buy assets

District Leader Emerging Leader

CVS Health
03.2022 - 04.2023
  • Provided leadership support during times of change or transition within the organization.

Pharmacy Manager

CVS Health
Central PA
06.2020 - 03.2022
  • Responsible for direct and effective management of pharmacy team in 3 stores in central PA
  • Overseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members
  • Supporting safe and accurate prescription fulfillment and directing the pharmacy team to follow pharmacy workflow procedures and utilizing the safety guardrails at every workstation
  • Regularly reviewing business reporting for operational insights and developing action plans to close gaps, including but not limited to workflow, service, patient care, and compliance
  • Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients
  • Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.)
  • Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues

Pharmacist

CVS Health
02.2020 - 06.2020
  • Travel pharmacist around the region supporting the Pharmacy Managers in leading and directing Pharmacy Technician Support Staff
  • Supporting management with oversight and operation of all aspects within the pharmacy including, Patient Safety, Pharmacy Professional Practice, Regulatory Requirements, Quality Assurance, Customer Service, Personnel Management, Inventory Management, Financial Profitability, Loss Prevention, and Workflow Management

Pharmacist

STS Pharmaceutical Company
06.2019 - 02.2020
  • Build relationships with healthcare professionals to promote the sale of pharmaceutical products.
  • Study industry trends to achieve sales targets and report performance metrics.
  • Collaborate cross-functionally on new product development
  • Ensure compliance with regulatory and safety guidelines

Skills

  • P&L management
  • Sales forecasting
  • Inventory management
  • Employee training
  • Regulatory compliance
  • Customer experience
  • Talent development
  • Team building
  • Strategic planning
  • Recruitment and hiring

Education

  • Masters in Health Service Administration | Lake Erie College of Osteopathic Medicine | 2020
  • Doctor of Pharmacy | Lake Erie College of Osteopathic Medicine | 2019
  • Pre-Pharmacy | University of Pittsburgh | 2016

Languages

  • English, Native
  • Arabic, Native

Timeline

District Leader

CVS Health
04.2023 - Current

District Leader Emerging Leader

CVS Health
03.2022 - 04.2023

Pharmacy Manager

CVS Health
06.2020 - 03.2022

Pharmacist

CVS Health
02.2020 - 06.2020

Pharmacist

STS Pharmaceutical Company
06.2019 - 02.2020

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CARLA GHANNAM