CARLA G. TOGLAN
Exceptional sales performances record. Consistently increased productivity and sales revenues in the sales positions resulting in recognition. Designed and implemented marketing and sales techniques responsible for generating new accounts; goal-directed and results oriented; able to decrease marketing expense while simultaneously increasing profits. Excellent written and verbal communication and strong people skills. Successfully managed and motivated employees stimulate maximum levels of sales achievement and provide high standards of service to customer/clients resulting in repeat business that expand profit margins. Originated, processed and close home equity loans and lines of credits, personal loans and lines of credits. Team player with self-motivation, initiative, and business savvy necessary to meet the challenges of today's competitive marketplace.
Work History
Call Center/Customer Service Representative
8 Years 8 Months- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Functions as a full-service member service rep providing accurate deposit, transfer, and disbursement services to members via telephone and/or electronic requests.
- Researches and resolves routine issues or questions for members on accounts; and continuously monitors voice or email to ensure members' requests are met in a timely manner.
- Process and close loan applications.
Branch Manager
13 Years 1 Month- Managed Instore Branch that served as a training branch while driving sales and service.
- Piloted New Incentive Program and New Customer Experience which is currently being utilized throughout the company.
- Develop new deposit and loan business by participation in the community affairs which helps to increase the banks visibility to enhance new and existing business opportunities.
- Responsible for the management of a branch with a deposit base $40 Million and customer base of $3000.
- Process and proof teller transactions that were out of balance before midnight.
Sales Associate
4 Years 10 Months- Greet customers in a courteous, friendly, and processional manner using agreed upon procedures.
- Demonstrate and sold exercise equipments to customers, also offered and sold extended warrantees for each piece of equipment sold.
- Offer and sold credit cards to customer with a 10 percent discount on first purchase.
- Helped customers with questions, problems and complaints in person and via telephone.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.