Shanell Davis
Oak Creek,WI
Summary
Versatile professional with extensive expertise in customer engagement, issue resolution, and communication across various settings. Proven ability to create welcoming environments while maintaining operational efficiency. Strong background in using CRM systems to document interactions and enhance customer experiences.
Overview
13
13
years of professional experience
Work History
Call Center/Customer Service Representative
EMPLOYEE BENEFITS CORPORATION
Middleton, Wisconsin
03.2024 - Current
- Ensured timely response to high call volumes to maintain customer satisfaction.
- resolved customer complaints through effective communication and problem-solving to restore customer trust
- addressed customer inquiries with positive, professional communication to enhance customer satisfaction
- establish rapport and trust with Participants/customers
- communicate clearly and accurately with customers
- Assisted customers with inquiries regarding employee benefits and services.
- maintained and updated CRM database to accurately document each participant interaction
- Answered inquiries from other departments to facilitate smooth communication.
Shoe Sales Associate
Stans Fit For Your Feet
Brookfield, WI
07.2017 - 12.2024
- Organized shelves and displays to maintain a neat and orderly store environment.
- Guided customers in selecting appropriate shoe sizes, styles, and colors to enhance their shopping experience.
- Educated customers on features and benefits of various shoe styles to facilitate informed purchasing decisions.
- Processed customer payments using a cash register or point-of-sale system.
- Updated inventory and sales records to ensure accurate stock levels and streamline order processing.
- Maintained adequate inventory on shelves to enhance shopping convenience. by unloading shipments from delivery trucks.
- Ensured that all merchandise was accurately priced and tagged with labels.
Assistant Restaurant Manager
CiCis Pizza
Brookfield, WI
02.2016 - 08.2019
- Coordinated recruitment, training, and scheduling of staff members to ensure optimal staffing levels.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Supervised food preparation, ordering of supplies, and inventory control.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Addressed and resolved customer complaints promptly to enhance guest satisfaction.
Front Desk Agent
Hyatt place Milwaukee
Milwaukee, WI
06.2013 - 09.2016
- Welcomed customers at front desk with a friendly smile. in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously, enhancing guest satisfaction.
- Provided detailed information about hotel amenities, services, and local attractions to enhance guest experience.
- Answered phones, responded to inquiries, and relayed messages to ensure effective communication.
- Maintained cleanliness of lobby area at all times.
Education
High School Diploma -
Bayview High School
Milwaukee, WI06-2003
Some College (No Degree) -
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Customer Service
- Call handling
- Customer experience
- CRM maintenance
- Issue resolution
- Sales support
- Customer Assistance
- Product Knowledge
- Product expertise
- Transaction management
- Inventory Management
- Product display management
- Clear communication
- Verbal communication
- Rapport development
- Professionalism
Timeline
Call Center/Customer Service Representative
EMPLOYEE BENEFITS CORPORATION
03.2024 - Current
Shoe Sales Associate
Stans Fit For Your Feet
07.2017 - 12.2024
Assistant Restaurant Manager
CiCis Pizza
02.2016 - 08.2019
Front Desk Agent
Hyatt place Milwaukee
06.2013 - 09.2016
High School Diploma -
Bayview High School
Some College (No Degree) -
University of Wisconsin - Milwaukee