Destinee Luna
San Antonio,TX
Summary
Customer service representative with a strong track record of resolving concerns and inquiries. Proficient in documenting call details and preparing reports. Committed to providing helpful answers and retaining clients. Highly organized and motivated, with excellent time management and organizational skills. Seeking opportunities to contribute to company growth.
Overview
2027
2027
years of professional experience
Work History
Call Center Representative
Charter Spectrum
San Antonio, TX
01.2024 - Current
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Retail Banker II
Woodforest National Bank
San Antonio, TX
2022 - 11.2023
- Played a pivotal role in delivering exceptional financial services to valued customers, resulting in outstanding achievements as a Retail Banker at Woodforest.
- Contributed significantly towards the branch's success and growth by leveraging strong customer service skills and financial expertise.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
Shift Lead
Starbucks
San Antonio
2021 - 2022
- A dynamic leader and passionate coffee enthusiast, excelled in team development, customer satisfaction, and operational efficiency.
- Dedicated to upholding the values of Starbucks through effective team management and sustained sales growth.
- Ensured that all safety protocols were followed at all times.
- Handled cash register transactions accurately while providing excellent customer service.
- Supported the development of new team members through training and guidance.
Barista
Starbucks in Target
San Antonio, TX
2019 - 2020
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure efficiency.
- Collaborated with team members to meet daily operational goals.
Supervisor
Freddy's Frozen Custard & Steakburgers
San Antonio
2018 - 2019
- Consistently demonstrated excellence in supervisory roles.
- Demonstrated dynamic leadership abilities while maintaining a genuine passion for delivering high-quality food and service
- Demonstrated ability to lead teams efficiently and optimize operations while ensuring high levels of customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Education
High School Diploma -
San Antonio Leadership Academy
05.2019
Skills
- Account Management
- Banking
- Auditing
- High Volume Cash Management
- Marketing
- Leadership
- Team Developing
- Coaching
- Communication
- Call Control
- Customer Service
- Inbound Phone Call Management
- Sales
Accomplishments
- Recognized at Woodforest National Bank for being the top performer in the market in developing new relationships and accounts.
- Awarded partner of the quarter for multiple quarters during tenure at Starbucks by achieving high ratings from customer satisfaction reports.
- Recognized at Freddy's Frozen Custard & Steak Burgers for developing a new training program for new hires that increased overall retention of employees that also incentivized productivity and efficiency.
Timeline
Call Center Representative
Charter Spectrum
01.2024 - Current
Retail Banker II
Woodforest National Bank
2022 - 11.2023
Shift Lead
Starbucks
2021 - 2022
Barista
Starbucks in Target
2019 - 2020
Supervisor
Freddy's Frozen Custard & Steakburgers
2018 - 2019
High School Diploma -
San Antonio Leadership Academy