Carla Guy
Grandville,MI
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
14
14
years of professional experience
Work History
Airline Customer Service Agent-Part Time
American Airlines
Grand Rapids, MI
07.2023 - Current
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Advanced Medical Support Assistant Supervisor
US Department OF Veterans Affairs
Wyoming, MI
08.2021 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy. Supervision of 8 employees.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Scheduled appointments for patients.
- Mailed patient appointment letters.
- Verified and updated clinical records.
Rental Property Manager
Rosemont At Lakewest
Dallas
09.2010 - 02.202
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings or marketing efforts.
- Manage leases and lease renewals for 345 units annually, achieving average lease renewal rate of 85%.
Education
Bachelor of Science - Buisiness Management
Ferris State University
Big Rapids, MI05.2018
Skills
- Customer Relations
- Cultural Awareness
- Baggage handling
- Airline Policies
- Baggage Service Office
- GSC(Ground Security Coordinator)
Timeline
Airline Customer Service Agent-Part Time
American Airlines
07.2023 - Current
Advanced Medical Support Assistant Supervisor
US Department OF Veterans Affairs
08.2021 - Current
Rental Property Manager
Rosemont At Lakewest
09.2010 - 02.202
Bachelor of Science - Buisiness Management
Ferris State University