Carla Hernandez
Miami,FL
Summary
Proven to enhance dining experiences at Hotel Mandarín Oriental, I leveraged strong multitasking and food running skills to ensure seamless service. My proactive approach in maintaining cleanliness and efficiency led to a noticeable improvement in customer satisfaction. Skilled in tableside service and team collaboration, I excel in fast-paced environments, consistently delivering orders with precision and care.
Overview
1
1
year of professional experience
Work History
Server Assistant
Hotel Mandarín Oriental
11.2023 - 09.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Collaborated with other staff members to maintain high-level customer satisfaction.
Education
Degree Of Economics -
University Camilo Cienfuegos
CubaSkills
Tableside Service
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Server Assistant
Hotel Mandarín Oriental
11.2023 - 09.2024
Degree Of Economics -
University Camilo Cienfuegos
Similar Profiles
Yeny CardenasYeny Cardenas
Chef at Mandarín OrientalChef at Mandarín Oriental
Ashiana RahimanAshiana Rahiman
BAR/TEA LOUNGE SERVER at Mandarin Oriental Hotel/Waldorf Astoria HotelBAR/TEA LOUNGE SERVER at Mandarin Oriental Hotel/Waldorf Astoria Hotel
Ashiana RahimanAshiana Rahiman
Customer Service Specialist at Mandarin Oriental Hotel/Waldorf Astoria HotelCustomer Service Specialist at Mandarin Oriental Hotel/Waldorf Astoria Hotel
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center
Priscila EscamillaPriscila Escamilla
Child Development Specialist at University of MiamiChild Development Specialist at University of Miami