Carla Heuertz
Midland,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Donor Outreach Coordinator
Vitalant
10.2023 - 04.2024
- Provided leadership, guidance and support to staff members.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Advocated for the recipients in need of blood donations by informing donors of the vital need of blood transfusions across the nation
- Followed daily data according to blood types to implement it on each call to donors
- Developed highly empathetic donor relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Alorica
02.2023 - 05.2023
- Answered approximately 150 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Applied problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
- Provided prompt customer support with a professional, friendly, and patient attitude.
Insurance Agent
Allstate
10.2022 - 01.2023
- Assisted prospect customers with insurance quotes, process new policies, and cancel policies
- Coordinate handling of received payments
- Utilized excellent verbal and written communications when calling over 20 different insurances regarding claims, policies, and changes.
Customer Service Representative
GC Services
11.2021 - 04.2022
- Direct client inquiries, resolve conflicts, and confirm appointments with external offices
- Provided exceptional customer service in a fast-paced environment.
CNA
Sun Ridge at Desert Springs
05.2015 - 06.2016
- Aided 20+ patients per shift with routine tasks including feeding, bathing, dressing, and grooming
- Routinely monitored patient stability by performing vitals and documenting them appropriately for other medical team members
- Created a warm, welcoming, and positive environment for the residents and their families.
Education
High School Diploma -
El Paso Academy West
El Paso, TX05.2015
Skills
- Google (Sheets, Docs)
- Attention to Detail
- Self Motivation
- Time management abilities
- Excellent Communication
- Professional Demeanor
- Microsoft Office (Excel, Powerpoint, Teams, Word)
- Problem-solving abilities
- Reliability
- Relationship Building
Educationcertifications
- National Training Institute, El Paso, TX, Phlebotomy Technician, 08/01/23
- El Paso Academy West, El Paso, TX, 05/01/16, Phlebotomy Technician, BLS, CNA
Certification
- Phlebotomy technician, National Training Institute - August 2023
- BLS
- CNA
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Donor Outreach Coordinator
Vitalant
10.2023 - 04.2024
Customer Service Representative
Alorica
02.2023 - 05.2023
Insurance Agent
Allstate
10.2022 - 01.2023
Customer Service Representative
GC Services
11.2021 - 04.2022
CNA
Sun Ridge at Desert Springs
05.2015 - 06.2016
High School Diploma -
El Paso Academy West
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