Jayla Canidate
Goodyear
Summary
As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Donor Outreach Coordinator
Vitalant
Tempe, AZ
11.2020 - Current
- Performs all assigned duties in compliance with internal SOPs and external regulations.
- Brings compliance issues to the attention of management.
- Assures quality customer service to all customers.
- Maintains good attendance and punctuality per the absence policy.
- Awards Hero Rewards points and other retention support tools upon approval and/or within provided guidelines.
Collections Representative
Regional Acceptance
Tempe, AZ
05.2019 - 05.2020
- Ability to multitask daily when taking inbound calls and manually dialing out to customers
- Assisted our customers with their car loan debt to bring it to a current balance
- Ability to reset passcode information on account profile
- Ability to skip trace
- Ability to follow inbound/outbound verification guidelines
- Ability to use Microsoft/Excel
- Ability to use multiple systems and screens on a daily basis
- Ability to meet monthly que performance standards as well as passing quality assurance evaluations on a monthly basis
Collections/Customer Service Representative
Ditech Financial Mortgage
Tempe, AZ
05.2017 - 05.2019
- Assisted customers with various mortgage loan types, account servicing, and bringing account current
- Ability to assess account information in order to create a plan to cure delinquency
- Ability to use multiple systems and screens on a daily basis
- Ability to pass quality assurance monitoring with a 90% or higher
- Ability to skip trace borrower information to cure delinquency
- Handling on average 120-150 inbound/outbound collecting on average 120-150 inbound/outbound collection/customer service calls per day
- Ability to properly document call information
Cashier/Drive-Thru Attendant
Taco Bell
Glendale, AZ
02.2015 - 05.2017
- Front end cashier/cash handling
- Daily cleaning responsibilities
- Daily food prep
- Accommodating customer complaints to ensure a positive experience for the customer
Education
Trade School -
Arizona Medical Training Institute
Mesa, AZ09-2020
Nursing - undefined
Grand Canyon University
Phoenix, AZ08-2019
undefined
Raymond S. Kellis High School
Glendale, AZ05-2017
Skills
- Skilled in all facets of venipuncture
- Time Management and laboratory processing
- Data Entry
- Specimen Preparation
- Office/Clerical
- Team Leadership
- Attention to Detail
- Customer Service
- Accuracy
- Written/Verbal Communication
- Adaptability
- Phlebotomy
- Patient Care
- Vital Signs
- Computer skills
- Time management
- Call center
- Outreach initiatives
Certification
- Certified Phlebotomist
- Skilled in all facets of venipuncture and laboratory processing
Timeline
Donor Outreach Coordinator
Vitalant
11.2020 - Current
Collections Representative
Regional Acceptance
05.2019 - 05.2020
Collections/Customer Service Representative
Ditech Financial Mortgage
05.2017 - 05.2019
Cashier/Drive-Thru Attendant
Taco Bell
02.2015 - 05.2017
Nursing - undefined
Grand Canyon University
undefined
Raymond S. Kellis High School
Trade School -
Arizona Medical Training Institute