Carla Huddleston
Mead,OK
Summary
Membership Services Specialist with background in providing exceptional support and resolving member inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with members. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Membership Services Specialist
Choctaw Nation Headquarters
Durant, OK
09.2019 - Current
- Provided superior customer service to members by responding to inquiries and resolving issues in a timely manner.
- Maintained accurate records of member information in database systems.
- Assisted with the implementation of new membership policies and procedures.
- Engaged in conversation with members to understand needs, resolve issues and answer questions.
- Verified eligibility for membership programs and provided information on benefits.
- Performed administrative tasks such as filing documents, data entry, or processing applications.
- Updated databases with new and modified member data.
- Processed incoming applications for membership and kept up-to-date databases of memberships.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Wright City High School
Wright City05-1990
Skills
- Membership processing
- Data entry proficiency
- Inbound call answering
- Customer service excellence
- Professional demeanor
- Multitasking Abilities
- Microsoft office
- Self motivation
- Policies and procedures adherence
- Time management
Timeline
Membership Services Specialist
Choctaw Nation Headquarters
09.2019 - Current
High School Diploma -
Wright City High School
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