Carla Hunter
Detroit,MI
Summary
Dynamic customer service professional with extensive experience at Chase Bank and OnStar, excelling in problem resolution and call management. Proven ability to enhance customer satisfaction through effective communication and meticulous paperwork processing. Skilled in Microsoft Excel, demonstrating strong multitasking capabilities while maintaining high service standards.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Chase Bank
08.2023 - 05.2025
- Assisted customers with inquiries, ensuring accurate information delivery and prompt resolution of issues.
- Learned company products, enabling effective support and enhancing customer satisfaction.
- Handled routine transactions efficiently, contributing to smooth daily operations.
- Maintained organized records of customer interactions for reference and quality assurance.
Loan Document Specialist
Amrock
09.2020 - 05.2022
- Reviewed and verified loan documents for accuracy and compliance with regulations.
- Coordinated with clients and lenders to gather necessary documentation for loan processing.
- Processed incoming loan applications, ensuring timely completion of required paperwork.
- Assisted in identifying discrepancies in loan files, facilitating resolution with relevant parties.
Customer Service Representative
OnStar
04.2016 - 09.2020
- Managed high call volumes while maintaining quality service and customer satisfaction standards.
- Implemented conflict resolution techniques, de-escalating situations to maintain positive customer relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
Denby High School
Detroit, MISkills
- Customer service
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Call management
- Paperwork processing
- Team development
Timeline
Customer Service Representative
Chase Bank
08.2023 - 05.2025
Loan Document Specialist
Amrock
09.2020 - 05.2022
Customer Service Representative
OnStar
04.2016 - 09.2020
High School Diploma -
Denby High School
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