Carla Iacovelli
New York,NY
Summary
I am currently pursuing a Bachelor of Arts degree at John Jay College of Criminal Justice, with a concentration in Criminology. I expect to graduate in 2024. Prior to this, I received my high school diploma at the Lycée Français de New York, where I obtained my International Option Baccalaureate with a specialization in Economics and Social Sciences.
Throughout my professional and academic career, I have gained a range of experiences through internships at various places. These opportunities have allowed me to develop my skills in team leadership, hospitality, general operations management, staff development and training, recruitment and vendor negotiations. I am dependable, responsible, and a fast learner with strong communication skills. I am fluent in French, Spanish, English, and have very basic knowledge in Chinese and Italian.
Throughout my academic and professional journey, I have demonstrated leadership skills, serving as the restaurant manager for Fiat Cafe', Alumni Class 2020 Representative, as well as participated in various clubs such as the Diversity Club. My interests include traveling, volunteering and working in customer service.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Fiat Cafe. Built
09.2019 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Hotel Receptionist
The Broome
09.2021 - 09.2023
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Freelance French Tutor
Lycée Français De New York
09.2017 - 03.2020
- Structured French learning plans around individual assessments and proficiency.
- Assisted with French homework by practicing assigned exercises and checking translation work.
- Demonstrated knowledge of French at grade levels 6th Grade through 12th Grade.
- Maintained detailed records of French tutoring sessions using progress reports and other relevant forms.
- Employed native French-speaking abilities to greatly advance skills of students as young as seven years old.
Freelance Spanish Tutor
Lycée Français De New York
09.2017 - 03.2020
- Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
- Helped students raise grades with comprehensive support for conversational, reading comprehension and oral expression Spanish-language abilities.
- Assisted students with core aspects of Spanish language.
- Immersed students in conversational and written Spanish during tutoring sessions.
Criminal Defense Attorney Intern
Patrick V. Parrotta
05.2019 - 06.2019
- Analyzed probable outcomes of cases using knowledge of legal precedents.
- I had the opportunity to closely observe Patrick Parrotta's day-to-day activities
- Included accompanying him to client meetings, where I gained insight into the attorney-client relationship and case preparation,
- As well as attending court hearings, where I witnessed legal arguments, procedural matters, and the attorney's role in representing their clients within the criminal justice system.
Medical Receptionist
Dominique Coizen Neurology Office
05.2018 - 09.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2024
High School Diploma -
Lycée Français De New York
New York, NY06.2020
Skills
- Hotel Accommodations
- Customer Transactions
- Maintaining Guest Records
- Concierge Services
- Social Perceptiveness
- Employee Evaluation
- Hospitality Management
- Hiring and Training
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Limited Working
Chinese (Mandarin)
Elementary
Timeline
Hotel Receptionist
The Broome
09.2021 - 09.2023
Restaurant Manager
Fiat Cafe. Built
09.2019 - Current
Criminal Defense Attorney Intern
Patrick V. Parrotta
05.2019 - 06.2019
Medical Receptionist
Dominique Coizen Neurology Office
05.2018 - 09.2018
Freelance French Tutor
Lycée Français De New York
09.2017 - 03.2020
Freelance Spanish Tutor
Lycée Français De New York
09.2017 - 03.2020
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Lycée Français De New York
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