Jan Gaibriel Rivera
San Jose,CA
Summary
Dynamic Business Travel Manager with a proven track record at Hyatt Regency Santa Clara, excelling in customer service and relationship building. Expert in optimizing travel arrangements and enhancing guest satisfaction through tailored packages. Recognized for effective communication and analytical thinking, driving repeat business and elevating service quality.
Overview
4
4
years of professional experience
Work History
Business Travel Manager
Hyatt Regency Santa Clara
02.2025 - Current
- Coordinated travel itineraries to enhance guest experiences and satisfaction.
- Managed booking systems to streamline reservations and minimize errors.
- Assisted guests with travel-related inquiries, ensuring prompt and accurate responses.
- Resolved guest complaints related to travel arrangements, improving overall service quality.
- Collaborated with vendors to secure competitive rates for accommodations and services.
- Developed custom marketing materials that showcased the company''s services effectively, attracting new clientele.
- Developed tailored travel packages for corporate clients, resulting in repeat business and client satisfaction.
Front Office Host
Hyatt Regency Santa Clara
03.2022 - 07.2025
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Coordinated room assignments and special requests to optimize occupancy rates.
- Responded promptly to guest inquiries, resolving issues to maintain service excellence.
- Assisted in training new front desk staff, improving team performance and service consistency.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Sales and Events Administrative Assistant
Hyatt Regency Santa Clara
07.2024 - 02.2025
- Coordinated event logistics, ensuring seamless execution of conferences and meetings.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Assisted in developing event marketing materials, enhancing brand visibility and attendee engagement.
- Maintained comprehensive event schedules, facilitating effective communication among stakeholders.
- Prepared pre-and post-event reports highlighting key performance metrics for management review.
- Established strong partnerships with local businesses through sponsorship outreach programs.
- Managed vendor relationships, successfully negotiating contracts to stay within budget constraints.
Education
Bachelor of Science - Business Administration
San Jose State University
San Jose, California, CA05-2025
Associate of Science - Business Administration
Evergreen Valley College
San Jose, California, CA05-2022
Skills
- Customer service
- Hotel reservations
- Time management
- Attention to detail
- Effective communication
- Decision-making
- Relationship building
- Travel research
- Hotel accommodations
- Analytical thinking
- Conflict resolution
- Risk assessment
Timeline
Business Travel Manager
Hyatt Regency Santa Clara
02.2025 - Current
Sales and Events Administrative Assistant
Hyatt Regency Santa Clara
07.2024 - 02.2025
Front Office Host
Hyatt Regency Santa Clara
03.2022 - 07.2025
Bachelor of Science - Business Administration
San Jose State University
Associate of Science - Business Administration
Evergreen Valley College