Carla Jefferson
Killeen
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
9
9
years of professional experience
Work History
Store Manager
The UPS Store
04.2023 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Representative
AT&T
01.2023 - 03.2024
- Responded to customer requests for products, services, and company information.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Safety Attendant
TIMEC
02.2017 - 12.2022
- Educated workers and enforced safety guidelines.
- Monitored permitted space for worker safety and hazards.
- Called for evacuations in event of emergency.
- Kept record of entrants to confined space.
BARISTA
Starbucks
09.2015 - 08.2016
- Listened carefully to customer requests and created hand-crafted, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Arts - Psychology
California State University, San Bernardino
San Bernardino, CA06-2025
Associate of Arts - Psychology
Santa Monica College
Santa Monica, CA06-2022
Skills
- Hourly shift management
- Promotional planning
- Store operations oversight
- Team building and leadership
- Operations management
- Recruiting and hiring
Timeline
Store Manager
The UPS Store
04.2023 - Current
Customer Service Representative
AT&T
01.2023 - 03.2024
Safety Attendant
TIMEC
02.2017 - 12.2022
BARISTA
Starbucks
09.2015 - 08.2016
Bachelor of Arts - Psychology
California State University, San Bernardino
Associate of Arts - Psychology
Santa Monica College
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