Carla Jenne
Greensboro,NC
Summary
Accomplished at increasing revenue and profits by growing customers and established accounts with a personalized and conscientious manner. Effective communicator and multitasker with proven networking and relationship-building abilities. Independent, hardworking, and capable. Prepared to take on a new professional challenge where hard work, dedication, and increased customer satisfaction will be valued.
Overview
13
13
years of professional experience
Work History
Account Manager and Communications Assistant
EMerit/Medical Justice
03.2019 - 09.2021
- Resolved complaints and enhanced operations by anticipating problems and proactively addressing issues.
- Anticipated clients' needs by staying in touch on regular basis.
- Strengthened client relationships by working cohesively with the communications, customer service, and sales departments.
- Consulted with clients after sales and contract signings, educated and trained clients in the use of our product, and provided ongoing support.
- Worked with clients to resolve patient complaints and drafted HIPAA compliant responses for negative online reviews.
Bartender/Server
New York Pizza Bar & Grill
12.2018 - 03.2019
- Assessed patrons' needs in an effort to always provide proactive service.
- Maintained accurate cash handling practices while service customers in an efficient manner.
- Performed with professionalism and a focus on quality at all times
Professional Painter
ProCover Painters
05.2018 - 10.2018
- Generated high quality results in a timely manner.
- Performed duties effectively and without supervision.
- Maintained customer expectations with open consultations and frequent communication
Administrative Assistant and Supervisor
Village Tavern
07.2013 - 05.2018
- Maintained food and beverage invoice logs.
- Implemented and maintained corporate directives regarding food quality and presentation.
- Supervised and coached 40-60 employees; trained new employees and new management staff.
- Answered inquiries concerning standardized policies, procedures and regulations.
- Supported General Manager by ensuring complete financial records accuracy for purchase orders and weekly expense reports.
- Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets, and imaging documents.
Professional Fundraiser
Harris Connect, LLC
09.2012 - 06.2013
- Accrued over $250,000 in charitable donations for nonprofit organizations using complex negotiation strategies and cultivating impactful corporate relationships.
- Entered client data in a centralized database and maintained up-to-date case records for all clients.
- Provided accurate and updated information for the membership database on a regular basis.
- Mentored less experienced professional fundraisers.
Bartender/Server
Tripps Restaurant
02.2009 - 08.2012
- Performed with professionalism and a focus on quality at all times.
- Communicated and exemplified the company's visions and goals.
- Delegated tasks to team members to optimize productivity.
- Managed customer service by training staff, overseeing operations, and resolving issues in a timely manner.
- Promoted and endorsed the company to bring in new business.
Education
Bachelor of Arts - Forensic Biology
Guilford College
Greensboro05.2016
Bachelor of Arts - English
University of North Carolina At Greensboro
Greensboro, NC05.2010
Skills
- Recordkeeping and bookkeeping
- Strong communications skills
- Meeting deadlines
- Management experience
- Interpersonal skills
- Upbeat, outgoing, and positive
- Cultural competency
Additional Information
- Stand up comedy and improv experience
Timeline
Account Manager and Communications Assistant
EMerit/Medical Justice
03.2019 - 09.2021
Bartender/Server
New York Pizza Bar & Grill
12.2018 - 03.2019
Professional Painter
ProCover Painters
05.2018 - 10.2018
Administrative Assistant and Supervisor
Village Tavern
07.2013 - 05.2018
Professional Fundraiser
Harris Connect, LLC
09.2012 - 06.2013
Bartender/Server
Tripps Restaurant
02.2009 - 08.2012
Bachelor of Arts - Forensic Biology
Guilford College
Bachelor of Arts - English
University of North Carolina At Greensboro
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