Carla Juarez
Del Rio
Summary
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Hill Country MHDD Centers
08.2022 - Current
- Coordinated development of treatment plans for children and adults with mental health diagnoses, enhancing individualized care.
- Collaborated with healthcare professionals and agencies to ensure comprehensive client care.
- Performed monthly on-call crisis intervention shifts to evaluate safety concerns and risks, ensuring timely support.
- Guided individuals in crisis to create effective mental health management strategies, promoting stability and recovery.
Receptionist
Galaxia Dental
01.2021 - 07.2022
- Checked in and checked out patients at front desk, ensuring smooth patient flow.
- Scheduled appointments for new and existing patients over the phone, gathering essential information to facilitate seamless visits.
- Managed phone inquiries and documented treatment plans, maintaining accurate patient records.
Volunteer
SCAN, Inc.
Del Rio
01.2018 - 01.2019
- Assisted clients in navigating resources and support options available through the organization.
- Managed supplies and materials needed for workshops and training sessions.
- Designed event flyers and materials to promote programs at nonprofit organization.
Education
Bachelors - Sociology, Education
Texas A&M University - San Antonio
San Antonio, TX05-2022
Associate of Arts - High School Diploma
Del Rio Early College High School
Del Rio, TX05-2019
Skills
- Documentation skills
- Confidentiality
- Resource allocation
- Time management
- Problem solving
- Office suite skills
- Teamwork
Languages
- English
- Spanish
Community Events
Work closely with the GRIP Juvenile Mental Health Program with community members.
Timeline
Care Coordinator
Hill Country MHDD Centers
08.2022 - Current
Receptionist
Galaxia Dental
01.2021 - 07.2022
Volunteer
SCAN, Inc.
01.2018 - 01.2019
Bachelors - Sociology, Education
Texas A&M University - San Antonio
Associate of Arts - High School Diploma
Del Rio Early College High School