Work Preference
Summary
Overview
Work History
Education
Skills
Select Projects And Achievements
References
Timeline
Generic
Open To Work

IAN FRASER

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Recruitment SpecialistPeople Operations CoordinatorLearning and Development SpecialistOnboarding SpecialistHuman Resources Coordinator

Work Type

Full TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: USDenver, CONew York, NY
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementCompany CulturePersonal development programsHealthcare benefitsPaid time offTeam Building / Company Retreats

Summary

Human Capital Management professional with expertise in stakeholder communication and process improvement. Achievements include a 90-Day Competency-Based Onboarding proposal and a training program for 50 employees, enhancing performance consistency. Aiming for a Talent Acquisition role to support community growth and elevate the customer experience.

Overview

9
9
years of professional experience

Work History

Care Coordinator

Spear Physical Therapy
New York
11.2025 - Current
  • Coordinated communication among patients, clinicians, and administrative teams to enhance patient care and streamline processes.
  • Managed high-volume scheduling of 1,000 patients weekly across 70 clinics, balancing competing priorities.
  • Maintained accurate records in internal EMR systems, supporting compliance and ensuring data integrity for improved patient outcomes.
  • Delivered service-oriented experiences while managing sensitive information to build trust and support patient confidentiality.

Peak Performance Team Coach

Movement Climbing and Fitness
New York
07.2025 - Current
  • Coached and mentored climbers in group settings, enhancing skills and confidence through tailored instruction and constructive feedback.
  • Fostered a positive, inclusive, safety-focused environment, reinforcing movement's values and encouraging climber participation.
  • Motivated participants through energetic instruction and positive reinforcement, boosting overall engagement and enjoyment.

Groups and Events Director

Movement Climbing and Fitness
New York
10.2019 - 03.2025
  • Coordinated logistics and staffing for high-volume events, ensuring seamless execution and stakeholder satisfaction.
  • Served as primary contact for B2B and B2C clients, delivering consistent quality experiences that fostered client retention.
  • Developed training programs for 50 staff members, enhancing onboarding and performance.
  • Developed workflows and documentation to standardize processes, enhancing clarity and operational consistency.
  • Collaborated with leadership on hiring needs, training initiatives, and team development support.

Organizational Change Management Associate

UPlift Collaborative
Erie, CO
01.2023 - 12.2023
  • Led secondary market research efforts, gathering insights relevant to client projects.
  • Assisted in developing and executing RFPs by collaborating with stakeholders to define requirements.
  • Facilitated client meetings, ensuring clear communication and alignment on objectives through detailed notes.
  • Conducted peer and competitor audits to identify trends and best practices, enhancing client strategies.
  • Designed and distributed validated surveys to collect community feedback effectively.
  • Performed informational interviews with subject-matter experts to enhance project deliverables.

Assistant Wine Cellar Master and Sommelier

The 21 Club
NEW YORK, NY
11.2018 - 09.2019
  • Kept track of stock and inventory for a large 84-page wine list, overseen by Master Sommelier Phil Pratt
  • Received and processed invoices, P.O’s, and product evaluation reports and kept inventory, product, and account information up to date
  • Worked closely and maintained working relationships with over 30 wine and liquor representatives in the greater Manhattan area whom I coordinated promotional events and placed purchasing orders through
  • Acted in one of the most crucial client facing roles at the company as I provided historical tours and exceptional customer service for the restaurant’s most important guests that wished to see the historic wine cellar that survived the New York Federal Prohibition Raids

Server

Momofuku Ssam Bar
NEW YORK, NY
01.2017 - 10.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Master of Science - Industrial and Organizational Psychology

Touro University
New York, NY
01-2024

Bachelor of Arts - Theatre Performance

University of Colorado Boulder
Boulder, CO
01-2017

Skills

  • Scheduling and coordination
  • Candidate and client experience
  • Stakeholder communication
  • Jamovi proficiency
  • HRIS/ATS familiarity
  • Microsoft Office Suite
  • Google Workspace
  • Process improvement
  • Training and onboarding
  • Data accuracy
  • Documentation skills
  • Conflict resolution
  • Performance management
  • Learning and development
  • Communication skills
  • Attention to detail
  • Job analysis
  • Performance appraisal
  • Role design
  • Needs assessment
  • Group facilitation
  • Raintree EMR software proficiency
  • SPSS expertise
  • R programming language
  • Canva design skills

Select Projects And Achievements

  • Job Analysis & Onboarding Design, Conducted a comprehensive job analysis of the Care Coordinator role at Spear Physical Therapy, identifying core competencies, workflow gaps, and training needs; developed a structured 90-Day Competency-Based Onboarding proposal to improve role clarity, reduce attrition rates, and increase early-stage employee success. The model is currently in the process of implementation.
  • Training and Development, Designed and facilitated a structured training program for 50 employees at The Cliffs Climbing & Fitness, creating instructional materials and feedback mechanisms that improved consistency, performance, and employee preparedness.

References

  • Nick Baum, GM, Movement Harlem, 6085583568, Nick.Baum@movementgyms.com
  • Alexis Lyons, Clinic Director, Spear - Midtown East, 7178873377, alyons@spearcenter.com

Timeline

Care Coordinator

Spear Physical Therapy
11.2025 - Current

Peak Performance Team Coach

Movement Climbing and Fitness
07.2025 - Current

Organizational Change Management Associate

UPlift Collaborative
01.2023 - 12.2023

Groups and Events Director

Movement Climbing and Fitness
10.2019 - 03.2025

Assistant Wine Cellar Master and Sommelier

The 21 Club
11.2018 - 09.2019

Server

Momofuku Ssam Bar
01.2017 - 10.2018

Master of Science - Industrial and Organizational Psychology

Touro University

Bachelor of Arts - Theatre Performance

University of Colorado Boulder

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