Michala Holmes
Memphis,TN
Summary
Compassionate Healthcare Support Professional skilled in high-volume customer service, patient scheduling, and referral coordination. Communicates effectively with diverse patient populations, resolving concerns efficiently. Excels in multitasking and problem-solving while managing sensitive patient interactions with professionalism.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Gentiva Hospice
Remote
10.2025 - 06.2026
- Coordinated patient visits and care services across disciplines to support individualized care plans.
- Monitored patient follow-ups and care plans to support adherence to treatment guidelines.
- Facilitated communication among patients, families, and healthcare providers to enhance service delivery.
- Collaborated with providers and insurance representatives to secure DME authorization approvals.
- Coordinated processing of DME orders, ensuring compliance with healthcare regulations and timely delivery.
Patient Service Specialist
Sutter Health
Remote
09.2023 - 09.2025
- Managed over 100 incoming requests, ensuring accuracy in data entry and scheduling tasks.
- Coordinated appointments and insurance verification, streamlining authorization requests across multiple specialties.
- Collaborated with providers, specialists, hospitals, clinics, and insurance carriers to efficiently resolve scheduling issues.
- Processed patient medication procedures, referrals, appointment scheduling, and authorization documentation, ensuring seamless operations in high-volume environments.
Patient Care Coordinator
Gebbs
Remote
05.2020 - 09.2023
- Coordinated patient referrals and scheduling, ensuring accurate electronic documentation.
- Collaborated with providers, specialists, healthcare administrators, and insurance representatives to verify necessary healthcare information.
- Maintained organized records and ensured precise entry of patient information within EHR systems.
- Demonstrated persistence in resolving referral authorization and documentation issues.
Lead Technical Support Specialist
Apple
remote
08.2017 - 04.2020
- Monitored support ticket trends to identify training needs, enhancing first-contact resolution rates.
- Resolved customer issues remotely while ensuring clarity and high satisfaction levels.
- Evaluated team performance to identify growth areas and implement effective coaching strategies.
- Led team training initiatives to boost efficiency and improve new hire integration.
- Directed troubleshooting for complex technical issues, improving customer satisfaction and resolution time.
Education
Bachelor of Science - Health Services Administration
Southern New Hampshire University
Hooksett, NH12-2025
Associate of Science - Medical Billing
Ultimate Medical Academy
Clearwater, FL11-2023
Skills
- Insurance verification and authorizations
- Referral management
- Order processing
- EMR and EHR systems
- HIPAA compliance and medical terminology
- Scheduling coordination
- Inbound and outbound calling
- Clinical documentation
- Computer proficiency
- Fax and email communication
- Patient-centered service
- Patient relations and conflict resolution
- Written and oral communication
- Microsoft Operations
Timeline
Care Coordinator
Gentiva Hospice
10.2025 - 06.2026
Patient Service Specialist
Sutter Health
09.2023 - 09.2025
Patient Care Coordinator
Gebbs
05.2020 - 09.2023
Lead Technical Support Specialist
Apple
08.2017 - 04.2020
Bachelor of Science - Health Services Administration
Southern New Hampshire University
Associate of Science - Medical Billing
Ultimate Medical Academy