Priscilla Toledo
Fort Lauderdale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Gastro Health
10.2021 - Current
- Used company software and databases to maintain records of services performed and well as outpatient procedure scheduling.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Built strong relationships with clients to provide excellent customer service.
- Supported patient care excellence with effective communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified patient insurance eligibility and entered patient information into system.
Clinical Liaison
International Orthopaedics
09.2016 - 10.2021
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Responded to and investigated complaints and concerns of patients.
Insurance Verification Specialist
Spine & Wellness Centers Of America
05.2014 - 09.2016
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Boca Raton, FL05.2018
Associate of Arts - Criminal Justice
Broward College
Fort Lauderdale, FL06.2014
Skills
- Office Support
- Strong Interpersonal Skills
- Coordinate Referrals
- Organization and Time Management
- Medical Terminology
- Medical Records Maintenance
- Patient Data Management Systems
- EMR Systems
- Insurance Coverage Verification
- First Aid Certified
- Insurance Authorizations
- Punctual and Hardworking
- Medical Filing
Languages
Spanish
Native or Bilingual
Timeline
Care Coordinator
Gastro Health
10.2021 - Current
Clinical Liaison
International Orthopaedics
09.2016 - 10.2021
Insurance Verification Specialist
Spine & Wellness Centers Of America
05.2014 - 09.2016
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Associate of Arts - Criminal Justice
Broward College