Jeymari Naranjo
Wesley Chapel,FL
Summary
Dedicated Care Coordinator with expertise in case management, patient education, and HIPAA compliance. Proven ability to enhance patient flow and satisfaction through effective scheduling and coordination of services. Along with Experienced Medical Assistant with 10 years of experience supporting physicians and healthcare teams in fast-paced clinical environments. Skilled in patient assessment, vital signs, EHR documentation, appointment scheduling, injections, and laboratory procedures. Known for excellent communication, accuracy, and a patient-centered approach to care.
Overview
12
12
years of professional experience
Work History
Care Coordinator
ChenMed
05.2024 - Current
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed appointment scheduling, optimizing patient flow and resource allocation efficiently.
- Used company software and databases to maintain records of services performed and patient conditions.
- Coordinated patient referrals to specialists, ensuring timely access to necessary medical services.
- Managed scheduling of appointments and follow-ups, improving patient flow and satisfaction.
- Processed authorization requests ensuring compliance with industry standards and regulations.
- Monitored trends in authorization patterns to recommend process improvements for better outcomes.
Care Promoter/Medical Assistant
ChenMed
08.2022 - 05.2024
- Assisted in patient intake and documentation, ensuring accurate record-keeping.
- Performed routine clinical procedures, maintaining high standards of patient care.
- Monitored vital signs and prepared patients for examinations, enhancing overall efficiency.
- Trained new staff on procedures and software systems, fostering a collaborative environment.
- Managed inventory of medical supplies, ensuring availability for uninterrupted patient services.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Mercado Medical Practice
07.2016 - 08.2022
- Coordinated with healthcare providers to optimize patient flow and appointment scheduling.
- Educated patients on treatment plans and medication usage, improving compliance and understanding.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Front Desk Receptionist
Rapha Foot and Ankle Center
11.2014 - 07.2016
- Managed patient scheduling and appointment confirmations, ensuring optimal office flow.
- Assisted with insurance verification, enhancing patient experience through clear communication.
- Processed patient check-ins and check-outs efficiently, streamlining front desk operations.
- Maintained organized patient records, contributing to compliance with healthcare regulations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Education
Medical Assitant
Bright Wood Ins
Philadelphia, PA05-2017
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Medical terminology understanding
- Scheduling
- HIPAA compliance
- Active listening
- Data entry
- Certified in CPR/AED
- Epic systems
- Pre-authorizations
- Insurance verification
- Follow-up coordination
- Customer service
- Vital sign monitoring
- EMR / EHR
- Patient-focused care
- Phlebotomy
- Medication administration
- Geriatric care
- IV setup
- Injections
- ABI testing
Languages
Spanish
Native or Bilingual
Timeline
Care Coordinator
ChenMed
05.2024 - Current
Care Promoter/Medical Assistant
ChenMed
08.2022 - 05.2024
Medical Assistant
Mercado Medical Practice
07.2016 - 08.2022
Front Desk Receptionist
Rapha Foot and Ankle Center
11.2014 - 07.2016
Medical Assitant
Bright Wood Ins