Summary
Overview
Work History
Skills
Timeline
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Carla Klaskin

Wentzville,MO

Summary

Accomplished Franchise Owner and Community Liaison with a proven track record at Teddy Bear Mobile and Mercy Health. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Expert in operations management and relationship building, I've driven community engagement through strategic partnerships and effective financial oversight. Achieved notable increases in customer loyalty and community program participation, demonstrating a blend of hard and soft skills essential for business growth.

Overview

17
17
years of professional experience

Work History

Franchise Owner

Teddy Bear Mobile
03.2020 - Current
  • Manage daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Manage labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
  • Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.

Community Liaison St. Charles County

Mercy Health
12.2011 - 10.2021
  • Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
  • Coordinated volunteer recruitment efforts to support various programs within the organization.
  • Strengthened community partnerships by organizing and attending collaborative events.
  • Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
  • Communicated with community members to assess concerns or current issues and identify corrective measures.
  • Enhanced public relations for the organization through effective communication with diverse groups and stakeholders.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
  • Identified opportunities for collaboration with other organizations to maximize resources and improve community outcomes.
  • Promoted organizational initiatives by presenting at community meetings and participating in local events.

Executive Assistant

Mercy Health
07.2008 - 12.2011
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.

Skills

  • Brand compliance
  • Operations management
  • Small business operations
  • Civic Leadership
  • Relationship building
  • Client service
  • Service quality assurance
  • Financial management
  • Marketing
  • Business administration
  • Verbal and written communication
  • Customer relations
  • Team leadership
  • Multitasking

Timeline

Franchise Owner

Teddy Bear Mobile
03.2020 - Current

Community Liaison St. Charles County

Mercy Health
12.2011 - 10.2021

Executive Assistant

Mercy Health
07.2008 - 12.2011

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Carla Klaskin