CARLA LAMLE
Oklahoma City,OK
Summary
With 16 plus years experience of managing a retail business I have acquired skills in management and problem solving. I also have a proven track record in developing relationships with clientele and staff. My work history also includes the ability to work under stress and meet deadlines with a level head and measured success. The desire to help people and take projects from infancy to completion with an organized and planned strategy gave me satisfaction in my work. My desire to continue serving the public and help people is what I desire in the next phase of my career.
Overview
16
16
years of professional experience
Work History
Manager
Sunnylane Home Interiors
Moore, OK
01.2025 - Current
- Led team in executing interior design projects, ensuring alignment with client vision and brand standards.
- Developed and implemented operational strategies to enhance customer satisfaction and service delivery.
- Conducted in-home consultations to determine clients needs and desires.
- Trained and mentored junior staff in design processes and customer engagement techniques.
Furniture Sales
Hoffman's Furniture
Moore, OK
02.2024 - 01.2025
- Greeted public daily and developed interpersonal relationships to help meet the clients needs.
- Demonstrated strong product knowledge, and troubleshot customer's design needs.
- Contributed to a positive and welcoming environment through excellent customer service skills and strong communication.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
Furniture Store Manager
Kimbro Furniture
Lawton, OK
05.2010 - 02.2024
- Increased sales revenue by implementing effective management strategies.
- Promptly and effectively resolved customer service issues to insure customer satisfaction and repeat business.
- Utilized technology solutions to enhance operational efficiency.
- Communicated effectively with sales representatives, vendors, and customers through email, phone, and in person meetings.
- Navigated and troubleshot issues related to general business operations and staff.
Education
Associate of Arts - Computer Programming
Cameron University
Lawton, OK05-1981
Skills
- Office & store management
- Developed interpersonal relationships
- Troubleshooting
- Organized business travel
- Strong communication skills
Accomplishments
- Supervised team of six staff members.
- Managed a retail business for 14 and a half years.
- Tripled sales and increased staff during tenure.
Timeline
Manager
Sunnylane Home Interiors
01.2025 - Current
Furniture Sales
Hoffman's Furniture
02.2024 - 01.2025
Furniture Store Manager
Kimbro Furniture
05.2010 - 02.2024
Associate of Arts - Computer Programming
Cameron University