Carla Larrazabal
Victorville,CA
Summary
Proven leader with extensive experience at Los Amores De Julia, adept in staff supervision and retail operations. Excelled in enhancing customer satisfaction and streamlining financial processes, showcasing strong problem-solving and bilingual communication skills. Demonstrated ability to improve team performance and achieve business growth through strategic planning and effective workload management.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Los Amores De Julia
Hesperia
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Security Officer
Allied Universal
Hesperia, CA
02.2022 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
Associate Of Science - Criminal Justice
San Joaquin Valley College
Visalia, CA02.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Workload Management
- Retail Operations
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Time Management
- Organizational Skills
- Multitasking
- Active Listening
- Goal Setting
- Work Planning and Prioritization
- Bilingual
- Bilingual Writing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Los Amores De Julia
03.2024 - Current
Security Officer
Allied Universal
02.2022 - 01.2024
Associate Of Science - Criminal Justice
San Joaquin Valley College