Carla Madrigal
Fresno,CA
Summary
Resilient and adaptable To-Go Specialist with a focus on customer service and time management. Successfully handled high-stress situations while ensuring order accuracy and collaborating effectively with kitchen staff.
Dedicated professional with experience in fast-paced food service environments. Known for teamwork and initiative, successfully improving workflows during peak hours, resulting in increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
To-Go Specialist/Host
Darden Restaurants, Olive Garden
Fresno, CA
05.2024 - Current
- Prepared and packaged food orders according to customer specifications.
- Ensured accuracy of order fulfillment for takeout and delivery services.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Utilized point-of-sale systems to process transactions and manage orders effectively.
- Maintained cleanliness and organization of the To-Go area for optimal efficiency.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Increased repeat business by consistently providing friendly and attentive service.
- Developed method for handling peak hours more effectively, ensuring smoother workflow and happier customers.
Education
Bachelor of Science in Nursing - Nursing Education
Fresno City College
Fresno, CA05-2028
Skills
- Strong multitasking
- Phone etiquette
- Initiative-taking
- Quick learner
- Flexibility
- Order accuracy
- Cleanliness
- Detail-oriented
- Money handling
- Menu item memorization
- Teamwork and collaboration
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual